Woongjin, Incposted 30 days ago
Plano, TX

About the position

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. The position involves reviewing new submissions to ensure all required documentation and claim details are included, filing and managing shortage claims based on shortage investigation reports, theft notifications, and/or warehouse incident reports. The role also includes investigating and processing damage claim submissions based on return authorizations and QA reports, communicating with logistics service providers for timely resolutions, and thoroughly reviewing all claim declinations to communicate final resolutions to customers. Additionally, the position requires analyzing data to determine claim validity and compiling comprehensive claim analyses for monthly reporting to clients.

Responsibilities

  • Review new submissions to ensure all required documentation and claim details are included.
  • File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report.
  • Investigate and process damage claim submissions based on return authorizations and QA reports.
  • Communicate with the logistics service provider to ensure a timely and accurate resolution.
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid.
  • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements.
  • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
  • Compile comprehensive claim analyses for monthly reporting to clients.
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings.
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss.
  • Escalate high-value declinations with management to discuss possible recourse.

Requirements

  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables.
  • 1+ years of freight claims processing experience preferred.
  • Excellent verbal and written communication skills.
  • Strong critical thinking and creative problem solving skills.
  • Flexibility to work in a fast-paced, team-oriented environment.
  • Superior attention to detail, organization, cross-group collaboration, and project management skills.

Job Keywords

Hard Skills
  • Claims Documentation
  • Claims Processing
  • Claims Resolution
  • File Manager
  • Microsoft Excel
  • 6SGMaEp 8whOkjFur
  • 7yo0geTw 3Hm7ALsFOkx
  • 9fQuF yAik6vH2m
  • EPbKUQw25 MaiknjIUNB
  • gYEdx ZSh7q2XJKn0
  • iftRkMW RHhpAWM7iQzl0k jTvNypJ
  • ljKem85Nw ItngfsC9bN
  • nXtjp2ds xg5KPVTnhyZ
  • VKHUGvDSl 1BHoZePmO
  • XY9lA USpiKfy7T0a
Build your resume with AI

A Smarter and Faster Way to Build Your Resume

Go to AI Resume Builder
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service