Lot Operations Specialist II

About the position

This position is for second shift from Friday through Tuesday. The working hours are as follows: Friday from 12-8pm, Saturday from 8am-5pm, Sunday from 8am-5pm, Monday from 12pm-8pm, and Tuesday from 12pm-8pm. This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.

Responsibilities

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years' experience in a related field.
• Valid Driver's License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

Nice-to-haves

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.