MAILROOM CLERK (FULL TIME)

About the position

We have an opening for a full time MAILROOM CLERK position located in Racine, WI 53403. The schedule is full time, Monday - Friday, from 7:00 am to 3:30 pm. The position requires previous courier van route driving experience, strong communication skills (both verbal and written), and the ability to perform heavy lifting. The job involves accurately and promptly processing all Mail and Distribution Services items with the highest level of customer service. Essential duties include receiving, sorting, delivering, and processing courier items, interoffice mail, and all classes of United States Postal Services (USPS) mail. The Mailroom Clerk will also verify and keep records on incoming and outgoing shipments, prepare items for shipment, and track courier and accountable items such as FedEx and UPS shipments. The role requires following established processes and maintaining accurate records of customer inquiries and fulfillment of requests.

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & process all Non-Hazardous and Hazardous materials using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP's).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Requirements

• High School diploma or equivalent.
• Relevant prior customer service experience.

Nice-to-haves

• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx, etc.).

Benefits

• Eurest Meal Benefit
• Free Onsite Parking
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)