Ricoh Electronics - Birmingham, AL

posted 2 months ago

Full-time - Entry Level
Birmingham, AL
Machinery Manufacturing

About the position

The On-Site Services Specialist position at Ricoh involves providing operational support in various areas, including mail processing, copying, and equipment maintenance. The role is essential for ensuring efficient mailroom operations and customer service, requiring the handling of incoming and outgoing mail, operating duplicating equipment, and maintaining office supplies. This entry-level position is ideal for individuals with strong organizational and customer service skills, and it reports directly to site management.

Responsibilities

  • Operate MS Office and Email systems
  • Perform basic scanning responsibilities
  • Ensure convenience copiers are working properly, checking for quality via daily inspections
  • Clear paper jams and inform technicians of specific problems
  • Maintain records for management reports and inventories of supplies needed
  • Distribute office supplies, fax transmissions, and mail to company personnel and/or designated drop-off points
  • Perform furniture/conference room set up
  • Perform Fulfillment functions
  • Calculate charges for jobs performed and maintain logs
  • Respond to and coordinate all service calls required by customer
  • Deliver completed jobs to pre-determined customer locations within and outside of the site
  • Maintain daily meter and service logs
  • Answer customer questions regarding status or feasibility of job requests
  • Ensure upkeep of convenience copier areas by keeping them neat and well stocked
  • Perform duties related to the shipping and/or receiving of materials in a mailroom type environment
  • Use various office equipment such as shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales
  • Perform filing duties, which may include purging and archiving old documents
  • Understand Ricoh Services Portfolio & Technology
  • Perform other duties as assigned

Requirements

  • High school diploma, GED, or equivalent work experience
  • Some related copy job experience is preferred
  • Valid driver's license and minimum levels of auto insurance coverage per Ricoh policy may be required
  • Demonstrated competency in basic computer skills including proficiency in MS Office Suite

Nice-to-haves

  • Technical aptitude with printers, copy and postage machines and other office equipment
  • Good customer service skills
  • Good organization skills
  • Ability to communicate effectively with internal and external customers
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