About the position
At Motorola Solutions, we are driven by a shared purpose of helping people be their best in critical moments. Our mission is to enhance safety through innovative technologies that span the entire safety and security ecosystem. This includes mission-critical communications devices, AI-powered video security, and integrated command center solutions that unify voice, video, and data. Our work is essential in connecting public safety agencies and enterprises, facilitating the collaboration necessary to assist those in need effectively. The Managed Services Technician I role within the emergency call-handling team is pivotal in ensuring the smooth operation, security, and optimization of our clients' public safety environments. This position involves managing the planning, installation, configuration, optimization, and maintenance of 911 consoles and servers. The technician will be responsible for capacity planning and continuous process improvement, ensuring that all processes are well-documented, sustainable, and scalable. Additionally, the role includes monitoring practices to ensure compliance with policies and regulations, as well as training and evaluating personnel to maintain operational efficiency. The ideal candidate will have 1 to 3 years of system support experience, with a strong background in troubleshooting hardware and software issues, performing regular patching, and managing disaster recovery activities. The technician will collaborate with technical support teams to recommend repairs and provide end-user support for application services. Familiarity with Windows System Administration, Linux, and Unix is essential, along with experience in configuring software deployment in various network environments. Strong documentation skills, analytical abilities, and effective communication are critical for success in this role. Experience with tools such as Acronis Backup Solutions, VEEAM Backup, and McAfee is highly desirable, along with any background in 9-1-1 systems.
Responsibilities
- Manage the planning, software installation, and configuration of 911 consoles and servers.
- Ensure ongoing maintenance and optimization of public safety systems.
- Conduct capacity planning and process improvement assessments.
- Monitor compliance with policies and control requirements.
- Train and evaluate personnel for efficient operations.
- Support, monitor, test, and troubleshoot hardware and software problems.
- Perform installation and maintenance of regular patching and recovery activities.
- Collaborate with Technical Support to recommend and schedule repairs.
- Provide end-user support for application services.
- Maintain deployment of antivirus and Windows security patches.
Requirements
- 1 - 3 years of system support experience.
- Legal authorization to work in the U.S. indefinitely.
- Experience with Windows System Administration, Linux, and Unix.
- Strong documentation skills and analytical abilities.
- Ability to work collaboratively in a team-oriented environment.
Nice-to-haves
- Experience with Acronis Backup Solutions and VEEAM Backup.
- Familiarity with McAfee and MDR Solutions.
- Knowledge of Kaseya VSA and Datto AV.
- Previous experience in 9-1-1 systems.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
