Managed Services Transition Lead Senior Manager

About the position

The Transition Lead will be a key player in the Managed Services team, responsible for establishing and embedding effective transition plans for new engagements. This role involves coordinating with various stakeholders to ensure a smooth transition of services to the delivery teams, managing program budgets, and enhancing managed services capabilities.

Responsibilities

• Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery.
• Be the focal point for the setup of the engagement before transitioning to the delivery team in coordination with the client-facing team.
• Create and maintain open and trusting relationships with the client and EY leadership.
• Organize the transition team and define roles and responsibilities for each team during the transition phase.
• Work within the deal cycle with transition solution designs and contract definitions.
• Design, launch and run transition and programme structures.
• Manage transition and go-live readiness across all teams.
• Advise and guide all workstreams to ensure successful operational launches and transitions.
• Develop and manage program budgets.
• Create and support efficient and effective ways of working with the delivery team.
• Define the approach to transition planning and execution.
• Establish and utilize an efficient and effective knowledge capture process.
• Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery.
• Identify, understand and manage risks and issues related to the effective and efficient transition of services.
• Ensure successful completion and closure of contractual obligations.
• Design and run transformation programs post service go-live.
• Build and continuously enhance managed services capabilities, methodologies and tools.
• Co-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements.
• Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making.

Requirements

• 15+ years of experience in consulting, management, as well as Managed Services.
• 15+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions.
• Demonstrated experience in Managed Services life cycle and transitioning complex Managed Services solutions.
• Experience in a complex managed services environment is an advantage.
• Client-facing experience in terms of collaboration and presentation skills at C-level both internally and externally.
• Proficiency in Design Thinking and Agile Methodology.
• Ability to lead and motivate teams and work in an agile environment.
• Bachelor's degree in relevant field required - Business, Computer Science, Engineering.

Nice-to-haves

• MBA and/or Master's Degree in Business, IT or related field preferred.
• Some experience working in Big 4/professional service organizations.

Benefits

• Comprehensive compensation and benefits package based on performance.
• Medical and dental coverage.
• Pension and 401(k) plans.
• Flexible vacation policy allowing employees to decide how much vacation time they need.
• Continuous learning opportunities.
• Transformative leadership insights and coaching.
• Diverse and inclusive culture.