Manager - Aquatics Facility Operations (Park & Recreation)

$73,585 - $91,981/Yr

State Of Texas - Dallas, TX

Full-time - Manager

Dallas, TX

Executive, Legislative, and Other General Government Support

About the position

Welcome to the City of Dallas! The City of Dallas is one of the largest employers in the DFW Metroplex, offering growth opportunities and a chance to make a difference in our community. The Manager - Aquatic Facility Operations is responsible for the complex and comprehensive management and oversight of the daily maintenance and operations of aquatic facilities, including the DISD partnership program. This role involves establishing short-, mid-, and long-term goals and objectives, developing guidelines, procedures, rules, and regulations, and coordinating and evaluating program activities. The manager will also be responsible for developing and evaluating budget requests, enforcing policies, and ensuring adherence to state and local health and safety regulations. Additionally, the role includes marketing and group sales, food and beverage operations, retail sales, and scheduling maintenance and repairs for waterparks. The Manager will oversee the year-round maintenance and operation of the City's family aquatic centers and community swimming pools, managing the coordination of program, staffing, and operational schedules for all aquatic facilities throughout the city. This includes preparing operating policies for the aquatic centers and community pools, conducting analyses of aquatic facility operations, and preparing reports for the department director and Board. The manager will also be responsible for marketing and promoting aquatic facilities citywide through various channels, preparing and administering the operating budget, and establishing facility events and programs for the public. Monitoring guest satisfaction through customer feedback systems and serving on department-wide task forces or committees are also key responsibilities of this position.

Responsibilities

• Manages the year-round maintenance and operation of the City's family aquatic centers and community swimming pools and the DISD aquatics partnership program.
• Manages the coordination of program, staffing, and operational schedules for all aquatic facilities throughout the city.
• Prepares operating policies for the aquatic centers and community pools and the procedures for Lead Lifeguards, Water Safety Instructors, Pool Managers, Aquatic Center Managers, Lifeguards, and Community Service Representatives employees to utilize when working at assigned locations.
• Conducts analysis of aquatic facility operations including study of entry fees, analysis of concession sales and operations, study of days and hours of operation for optimal cost recovery, evaluation of capital improvements against cost recovery and prepare reports for department director and Board.
• Markets and promotes aquatic facilities citywide through print materials, developing promotional programs, and social media campaigns.
• Prepares and administers the operating budget ($2.5M) and Revenue ($1M+) for 17 aquatic facilities, including reaching revenue goals, establishing cash handling procedures and managing with appropriate segregation of duties among employees.
• Develops and presents reports on aquatic facilities before the executive staff and Park Board and meet with community and citizen groups.
• Establishes facility events and programs for the public.
• Monitors guest satisfaction through customer feedback systems.
• Serves on department-wide task forces or committees.
• Performs other duties as assigned to support division activities.

Requirements

• Six (6) years of experience in the development, organization and operation of a water park, aquatics program or public swimming pool facility.
• Four (4) years in a supervisory capacity.
• Bachelor's degree in recreation, physical education or related field.
• Must have a Texas class C driver's license or acquire one within 90 days of establishing residency.
• Must acquire the following certifications within six months of hire: Lifeguard Instructor Certification, Lifeguard, First Aid/CPR for the Professional Rescuer, Water Safety Instructor Certification, Food Managers Certification, Certified Pool Operator or Aquatic Facility Operator Certification.

Nice-to-haves

• Knowledge of managing all aspects of Waterpark or Aquatic facilities.
• Knowledge of aquatic facility operations, maintenance, pool filtration and sanitation methods.
• Knowledge of Risk Management procedures, Emergency Action Plan development and safety programs pertaining to aquatic facilities.
• Skill in a Microsoft environment, including Excel and PowerPoint.
• Ability to provide exemplary customer service.
• Ability to communicate effectively orally and in writing.
• Ability to supervise, lead, direct, evaluate, coach, and train large groups of personnel.
• Ability to gather and analyze data or information.
• Ability to develop plans, procedures, goals, strategies and processes based on data analysis or experience.
• Ability to work with diverse populations.
• Ability to identify and solve problems, implement solutions and resolve disputes.
• Ability to work independently and use sound professional judgment in decision making.
• Ability to utilize recreation management software such as RecTrac and Meet Manager.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance