Manager, Asset Protection II

Macy's - Yonkers, NY

Full-time - Mid Level

Yonkers, NY

General Merchandise Retailers

About the position

The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume, or significant Shortage risk. They serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results. This role is pivotal in ensuring that the store maintains a safe and secure environment for both customers and employees, while also driving initiatives that reduce loss and enhance the overall shopping experience. In this position, the Manager will lead and inspire teams to achieve shortage prevention goals, while upholding company values and fostering a positive work environment. They will be responsible for maintaining safety awareness and a safe shopping and work environment for customers and colleagues. The Manager will also handle proprietary, sensitive, and confidential information, manage high-profile incidents, and participate in visits with senior leadership. This role requires a strategic thinker who can develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location. The Manager will recruit and develop qualified Asset Protection talent, creating and supporting a culture that values retention, career development, and succession planning. They will play an influential role in the development of high-potential leaders and lead innovative projects while fostering idea sharing among peers. Establishing strong relationships with local law enforcement, prosecutors, and community leaders is also a key aspect of this role, as is supporting Macy's Brand values, including community service opportunities.

Responsibilities

• Oversee one of the highest shortage locations with elevated responsibility.
• Serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies.
• Lead and inspire teams to achieve shortage prevention goals.
• Ensure selling floor merchandise protection standards are maintained.
• Drive an awareness culture focused on prevention by educating store population on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.
• Recruit and develop qualified Asset Protection talent.
• Achieve results through managing others, including direct reports.
• Play an influential role in the development of high-potential leaders.
• Lead innovative projects and foster idea sharing among peers.
• Establish strong relationships with local law enforcement and community leaders.

Requirements

• High School Diploma or equivalent is encouraged.
• 3-5 years of prior Asset Protection management experience.
• Demonstrated ability to lead and inspire teams.
• Strong interpersonal skills for relationship building with Store, Division, and Regional leaders.
• Proficiency in analyzing theft trends and utilizing reports and technology.
• Clear and concise communication skills, both verbal and written.
• Capacity to handle high-pressure situations with professionalism and composure.
• Strong organizational skills to manage resources and prioritize tasks.

Nice-to-haves

• Experience in retail management or loss prevention.
• Knowledge of local laws and regulations regarding asset protection.
• Familiarity with surveillance systems and technology.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.