Manager, Asset Protection - Multi-Store

Macy's

Full-time - Mid Level

General Merchandise Retailers

About the position

At Macy's, Inc., we are dedicated to creating a brighter future with bold representation for all. The Multi Store Asset Protection Manager plays a crucial role in overseeing all aspects of Asset Protection across multiple locations, ensuring that we meet our company profit objectives and customer service goals. This position comes with an elevated scope of responsibility, which includes managing increased staff levels, handling higher sales volumes, and addressing higher shortage risks. The manager will lead all security operations, protect and monitor company assets, and enforce company and security policies to safeguard our employees and visitors. In this role, you will be responsible for hiring, training, and supervising the Security Staff, while also managing and developing direct reports to foster individual growth and performance excellence. You will communicate effectively with Facility Management and MSC Asset Protection regarding shortage and security issues, recommending solutions as necessary. Identifying causes of shortages within the building, including investigating potential internal and external dishonest activities, will be a key part of your responsibilities. You will ensure compliance with all Corporate Security Policies and Procedures, secure and monitor the movement of trailers in and out of the facility, and manage security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards. Additionally, you will develop and manage departmental budgets, ensuring that the department meets or exceeds performance requirements in various areas such as safety, shortage, cost control, quality, and customer service. Regular communication with subordinates, peers, and senior management will be essential, as will conducting performance appraisals for security staff and providing a safe work environment for all employees.

Responsibilities

• Lead all Security operations to support company profit objectives and customer service goals.
• Protect and monitor company assets, alarms, property, employees, and visitors by enforcing Company and Security Policies.
• Hire, train, and supervise the Security Staff.
• Manage and develop direct reports for individual growth and performance excellence.
• Communicate with Facility Management and MSC Asset Protection on shortage/security issues, recommending solutions as necessary.
• Identify causes of shortage within the building, including investigating possible internal and/or external dishonest activity.
• Ensure compliance with all Corporate Security Policies and Procedures.
• Secure and monitor the movement of trailers in and out of the facility.
• Manage Security fulfillment operations, including staff communications, balancing, work assignments, scheduling, throughput levels, and processing standards.
• Develop and manage departmental budgets.
• Ensure the department meets or exceeds performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
• Review analyses of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Ensure consistent, thorough, and timely communication to subordinates, peers, and senior management.
• Write and conduct performance appraisals for security staff.
• Provide a safe work environment for staff; develop and enforce safe work practices.
• Maintain regular, dependable attendance and punctuality.
• Fulfill any other responsibilities deemed essential by management.

Requirements

• Bachelor's degree or equivalent work experience in a related field.
• 3-5 years of direct experience in asset protection or security management.
• Effective written and verbal communication skills; ability to draft reports and present to management and business partners.
• Ability to interpret technical documents such as safety rules and procedure manuals.
• Proficiency in basic math skills including addition, subtraction, multiplication, and division; ability to compute rates, ratios, and percentages.

Nice-to-haves

• Experience in retail security management.
• Knowledge of loss prevention strategies and techniques.
• Familiarity with security technology and systems.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Short-term incentive, annual merit increase, merchandise discounts.
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.