Manager, Asset Protection

About the position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview: The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume, or significant Shortage risk. They serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results.

Responsibilities

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals.
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
• Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
• Establish a high level of shortage awareness and effectiveness determined by audit results.
• Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
• Manage and monitor payroll expenses.
• Support the preparation, take, and reconciliation of the annual inventory process.
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
• Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
• Handle proprietary, sensitive, and confidential information.
• Manage high-profile incidents and special event management.
• Participate in visits with senior leadership.

Requirements

• Candidates with a High School Diploma or equivalent are encouraged to apply.
• 3-5 years of prior Asset Protection management experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to sustain long periods enclosed in surveillance areas.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.