Manager, Benefits

Full-time - Manager

Phoenix, AZ

Motor Vehicle and Parts Dealers

About the position

The Manager, Benefits at Carvana plays a crucial role in the Total Rewards team, overseeing the development and delivery of employee benefits programs. This position is responsible for program administration, strategic planning, and ensuring that benefits offerings are both cost-effective and well-received by team members. The role requires a proactive approach to improving processes and enhancing the employee experience with benefits programs.

Responsibilities

• Responsible for overall delivery of Benefits programs through development of scalable, efficient and employee-focused processes.
• Contribute to Benefits strategy development and implementation, including change management, project planning, and compliance reviews.
• Lead, coach, teach, guide, motivate, and inspire a team of Specialists and Coordinators handling day-to-day administration and employee interaction.
• Research new and manage existing vendor/service provider relationships.
• Lead the annual Open Enrollment strategy, communications, and execution.
• Develop a strong Benefits communication strategy to help educate employees on benefit offerings and increase employee utilization of programs.
• Develop ways to scale the Benefits administration process as our headcount grows, fostering a focus on delivering an amazing employee experience.
• Work collaboratively with various internal teams: Accounting, People Systems & Data, Technology Services, Payroll, Legal, HR Operations, and various business leaders.
• Demonstrate an in-depth understanding of various benefits laws including ACA, HIPAA, COBRA, ERISA, FMLA, ADA, Section 125, Section 132, 401(k).
• Perform other related duties as assigned.

Requirements

• 5+ years experience in all aspects of benefits program administration (health & welfare, retirement).
• 2+ years experience leading a team of high performing individuals.
• 3+ years of HR related product management, designing and implementing Benefits/HR systems/tools, including electronic data flow between HRIS, Payroll, & vendors.
• Strong understanding of applicable laws and regulations including ability to interpret & apply rules to program design and delivery.
• Deep understanding and experience in delivering high levels of customer service.
• Strong consultative skills and the ability to build solid relationships with stakeholders across the business.
• Strong presentation skills coupled with the ability to simplify complex subjects so they make sense to employees.
• Ability to work in a fast-paced, ever-changing environment - must be flexible and able to quickly pivot in response to changing priorities.
• Must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics.
• Highly organized, able to prioritize work under pressure on a number of projects/initiatives at the same time in a rapidly growing environment.
• Proactive self-directed work approach, ability to work autonomously and in ambiguous situations.
• Consistently able to use ultimate discretion regarding confidential and sensitive personal data.

Nice-to-haves

• Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP) designation.
• Experience managing large-scale employee benefits programs (5,000+ employees), associated vendor management, and program development and delivery.
• Experience managing self-funded medical plans.
• Bachelor's degree in business, finance, HR or related field.
• Experience with the Workday platform.

Benefits

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.