Manager, Business Account Sales

Spectrum - Perrysburg, OH

Full-time - Manager

Perrysburg, OH

Telecommunications

About the position

The Spectrum Business Account Manager is responsible for managing the daily operations of a geographic sales team focused on selling to Small and Medium-sized businesses. The role aims to exceed budgeted sales goals while enhancing the customer experience through effective team leadership and strategic planning.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Develop and maintain a team territory plan.
• Coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
• Spend 80% of time in the field with the sales team and 20% on administrative tasks.
• Coach to and follow Charter's Sales Process.
• Set sales goals with the sales team using various systems and tools.
• Resolve customer complaints or issues that may interfere with sales operations.
• Organize and facilitate regular meetings to update the sales team on tools, processes, or product updates.
• Recruit, interview, hire, train, and coach Account Executives to achieve sales goals.
• Handle employee relation issues, including performance appraisals and coaching.
• Ensure each Account Executive executes a living territory plan for their assigned area.
• Manage daily individual rep funnel activity, including contacts, presentations, and sales.
• Complete all administrative tasks related to sales activities and ensure Account Executives do the same.
• Maintain a detailed understanding of Charter's product offerings and value propositions.
• Keep current, in-depth knowledge of the marketplace and maintain professional relationships with customers and partners.
• Attend and participate in management-established meetings.
• Manage administration processes such as Project Plans and Business Cases/ROI.
• Create a positive customer experience by demonstrating Good Neighbor Values.
• Prepare reporting as needed.
• Perform other duties as assigned.

Requirements

• Ability to read, write, speak and understand English.
• Knowledge of communications technologies and services, particularly telephone and Internet fundamentals.
• Valid driver's license with a satisfactory driving record.
• Bachelor's degree in business marketing or related field or equivalent experience.
• 5 years of telecom product/services sales experience.
• 5 years of business-to-business sales management experience.

Benefits

• Comprehensive package that rewards employees for their contributions.
• Support for all aspects of employee well-being.