Manager, Car Care

AAA Mid-Atlantic Insurance Group • North Plainfield, NJ

411d • $76,677 - $101,550

About The Position

As an Automotive Repair Manager at AAA Club Alliance, you will oversee operations, mentor technicians, and ensure exceptional customer service in a state-of-the-art facility. This role requires strong leadership, organizational skills, and automotive expertise to foster a culture of excellence and teamwork while driving performance and results.

Requirements

• Associates Degree or equivalent education/experience preferred.
• Six years' experience in the automotive industry, or equivalent, including three years in a management role.
• National Institute of Automotive Service Excellence (ASE) certification as a 'Master Automotive Technician' preferred.
• Must possess and maintain a valid operator's license, five (5) years driving experience with an excellent record.
• Ability to operate both automatic and manual transmissions on passenger vehicles and light and medium duty trucks.
• Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
• Ability to complete satisfactory Pre-Employment Screenings (background check and drug screening) if offered the position.
• Authorized to work in the USA.

Responsibilities

• Maintain overall responsibility for service delivery, staff administration, facility appearance, purchasing, record keeping, inventory control, and other operational areas of the Car Care facility.
• Effectively hire staff and schedule associates to meet changing business needs.
• Review necessary repairs with customers and associates and address questions or concerns.
• Consistently monitor and assure high quality customer service is provided by associates on a daily basis.
• Develop external business relationships generating business for the Car Care facility and enhancing the AAA image in the community.
• Prepare weekly and monthly reports on the operations of the Car Care facility for review by management.
• Act as 'Health & Safety' Officer for location, managing safety and shop compliance issues to ensure conformity with OSHA and local laws.
• Prepare income and expense budgets and ensure strict adherence to budgetary guidelines.
• Ensure that the facility meets annual revenue and net income budgets and achieves budgeted sales.

Benefits

• Base compensation of $76,677 to $101,550 annually.
• Opportunity to earn bonus through Car Care Manager incentive program.
• Sundays off each week, and another day during the week off dependent on business need.
• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance, starting 30 days after employment.
• Over 2 weeks of Paid Time Off accrued during the first year of employment.
• 8 Paid Holidays each year.
• 401(k) plan with up to a 7% Company Match on retirement contributions.
• FREE Company-Paid Life Insurance.
• Tuition Reimbursement (up to $5,250 per year).
• FREE AAA Premier Level Membership.
• Opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree