Manager, Career Center

About the position

The Manager of Career Center oversees all the operations and the service delivery system of the Career Center and provides guidance to staff on the implementation of workforce development programs. The position ensures that staff provide quality customer service, facilitates the provision of workforce services, and provides executive, managerial and administrative leadership to carry out directives. The position is responsible for all career center performance, the proper implementation of procedures and activities and the overall effective operation of the career center in compliance with all applicable Federal, State, and Local standards. The position develops solutions, makes recommendations for improvement, participates in problem resolution and is accountable for all system and staff performance. The position is responsible for the career center budget, customer and staff safety and the proper accounting of all assets and records.

Responsibilities

• Oversees the day-to-day operations and activities in the career center, including the efficient delivery of all workforce and related services to customers.
• Manages the career center and the workforce system according to established policies and procedures.
• Accountable for meeting and exceeding contracted performance measures and works with allotted budget to serve customers and meet expenditure benchmarks.
• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.
• Advises, mentors, trains and motivates staff to achieve the career center and workforce system goals and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.
• Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.
• Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).
• Ensures the safety and security of customers and staff and enforces established rules for the security of the facility and all its content.
• Ensures customer information remains confidential at all times and maintains the integrity of all records at the career center.
• Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable timeframes.
• Handles multiple priorities and remains effective under pressure.
• Reviews and approves all financial assistance requests (i.e. Individual Training Accounts, Work Experience, transportation, utilities, etc) and submits to Fiscal for processing.
• Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.
• Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.
• Collaborates with all workforce system stakeholders, develops partnerships and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.
• As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement to the career center and throughout the workforce system; develops a team approach to problem resolution.
• Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action.

Requirements

• Bachelor degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
• Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or
• High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.
• Valid driver’s license with good driving record.
• Must be organized and detail oriented.

Nice-to-haves

• Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
• Strong leadership skills, ability to motivate staff and provide advice to management.
• Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).
• Ability to develop strategies and solutions.
• Strong knowledge of effective management techniques and practices, including: planning, strategy development and implementation, assessment of outcomes and accountability.