Manager, Client Success

$62,400 - $75,000/Yr

iHeartMedia - New York, NY

Full-time - Mid Level

New York, NY

Broadcasting and Content Providers

About the position

iHeartMedia, the leading audio company in America, is seeking a Manager of Client Success to join our dynamic team in New York, NY. This full-time position is pivotal in ensuring that our clients receive maximum value from the diverse marketing opportunities we offer. The Client Success team is dedicated to being the best in account services and partnership management, overseeing the delivery of cross-platform media campaigns that encompass audio, video, experiential, and digital media, as well as our signature events featuring top on-air talent and major musical celebrities. In this role, you will lead assigned accounts with a detail-oriented project management approach, ensuring that all deliverables are aligned across various iHeartMedia components. You will be the primary client contact for post-sale programs, responsible for scheduling and leading internal and external calls, communicating production timelines, and ensuring that the iHeart experience exceeds client expectations. Your responsibilities will also include managing the creation and trafficking of approved assets, capturing meaningful proof of performance for campaigns, and contributing to leadership reporting on campaign successes and learnings to drive renewals and new business. The ideal candidate will have a strong focus on client success throughout the launch and execution phases, providing industry-leading post-campaign recaps by collaborating with internal subject matter experts. You will be accountable for tracking the P&L of assigned partnerships, managing weekly reviews, and ensuring that all internal and external timelines and communications are met. This role requires a solutions-oriented mindset, critical thinking skills, and a strong ability to manage multiple projects simultaneously while maintaining a high level of detail and analytical rigor.

Responsibilities

• Lead assigned accounts with a detail-oriented project management approach to keep cross-platform deliverables aligned across iHeartMedia talent components, on-site experiential, audio/video content, promotions, etc.
• Responsible for delivering best-in-class brand activations for assigned accounts that bring multi-platform campaigns & national event partnerships to life.
• Act as the primary client contact for post-sale programs, scheduling and leading all internal/external calls, communicating production timelines & deliverables, and ensuring the iHR experience exceeds client expectations.
• Ensure approved assets are created and trafficked, capturing meaningful proof of performance for assigned campaigns.
• Contribute to regular leadership reporting on campaign wins & learnings to drive renewals and new business.
• Own tracking of P&L of assigned partnerships and manage weekly reviews.
• Accountable for internal and external timelines, asset trackers, communications, and collaboration with applicable team members.
• Maintain a constant focus on client success through launch and execution.
• Provide industry-leading post-campaign recaps by partnering with internal subject matter experts, and create comprehensive presentations, learnings, & recommendations.

Requirements

• 5+ years of Event Activation, Project Management or Client Relationship experience
• Collaborator with media/agency industry experience
• Effective written and verbal communication skills
• Solutions-oriented with critical thinking skills
• Strong project and portfolio management skills
• Extremely detail-oriented
• Strong analytical skills

Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday
• A Spirit day to encourage and allow employees to volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!