Manager, Cloud Engineering

About the position

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple. Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. The Manager, Cloud Engineering, on a daily basis will provide leadership for both Operations and Engineering leadership within Cloud & Delivery. The role will be to ensure teams are able to meet their deliverables and are working on the right priorities. They will work closely with key stakeholders to meet strategic business objectives. The Manager, Cloud Engineering will ensure their teams are aware of and understand the what, the how, and the why of current priorities. The Manager should have a record of helping teams develop subject matter expertise and to grow professionally. The Manager will be relied upon to provide direction and mentoring to other Supervisors & Managers within the organization. Cloud & Delivery is a global organization and this position will be expected to travel with more reoccurring travel happening between Poland and the Netherlands.

Responsibilities

• Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
• Provides the vision and oversight of software development efforts for teams and utilizes expertise on techniques, tools, languages, and practices to guide and mentor.
• Deliver quality services and ensures teams are using KPI’s and complying with SLA’s.
• Serve as a point of escalation for customers and Cloud & Delivery teams.
• Ensures teams are compliant with SOC2 and ISO27001 initiatives, and provides support as needed.
• Works with global C&D leadership to develop schedules and ensures global coverage for on call rotations and weekend staffing.
• Leads, facilitates, and mentors teams in solving the problems of building cloud-based platforms.
• Prioritizes, monitors, and manages results through planning, attention to detail, and decision making.
• Identifies and proactively manages and mitigates project obstacles and risks.
• Reviews and revises project work plans as needed to meet changing needs and requirements.
• Reviews and analyzes existing workflows and practices for effectiveness and efficiency.
• Provides technical leadership of Jamf development projects.
• Ensures the overall code quality of services in the Cloud & Delivery code base.
• Mentors development and administration on recommended technical solutions for features, coding techniques, and tools.
• Ensures consistent and effective application of Lean principles and Agile development practices.
• Performs key people management responsibilities including hiring, onboarding, developing, and supervising team along with conducting performance appraisals and coaching for performance and career growth.
• Actively collaborates with the engineering leadership team to solve problems and improve the function of the engineering organization.
• Engages within or across teams to drive standalone initiative(s) within department aligned to company or line of business objectives.
• Proactively seeks input from other departments what is working well and what can be improved.

Requirements

• Minimum of 5 years professional experience in Enterprise Software development or Enterprise Technology roles demonstrating progressive knowledge and growth in responsibilities (Required).
• Minimum of 2 years previous management experience (Required).
• General Experience with Mac OS X and iOS platforms (Preferred).
• Minimum of 3 years working in an Agile environment (Preferred).
• Atlassian Tools (Jira, confluence, bamboo, etc.).
• Agile practitioner experienced in Scrum or Kanban.
• 4 year / Bachelor's Degree in Computer Science or related field (Required).
• A combination of relevant experience and education may be considered.

Nice-to-haves

• Preferred Certifications/Licensures: Amazon Web Services (AWS) certifications such as Solutions Architect, Developer, and/or SysOps Administrator are helpful.
• 2 or more years of Jamf product knowledge.

Benefits

• Named a 2024 Best Companies to Work For by U.S. News.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine.
• 90% employee retention rate.
• Volunteer time off allows employees to support and give back to our communities.