Manager, Content Creative - AppleCare Digital

About the position

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare is the proven leader in providing world-class support, serving millions of customers around the world. The AppleCare Digital team is responsible for crafting image and video assets that provide an informative and entertaining experience, and allows our viewers to fully understand and utilize their products to their full potential. We are seeking an experienced creative and leader to manage a multi-disciplinary team of creatives, animators and designers building the world-class content for our customers.

Responsibilities

• Guide the creative team through development and implementation of scalable design concepts and formats, graphic images, videos, and branding across the AppleCare Digital Portfolio.
• Foster a culture of continuous learning, improvement and collaboration within the creative team.
• Collaborate to form ideas and delegate teams to produce quality work.
• Partner with Creative Directors to develop creative strategy and execution with other business groups including design systems, business development and marketing.
• Provide feedback, listen to perspectives, and solve problems within your team and across our Strategy, Business Affairs and Production teams.
• Establish success metrics for creative content across platforms.
• Partner closely with Producers to build ideal content production pipelines.
• Establish and grow relationships with our partners in Marcom, Product Marketing, and other creative teams across Apple.

Requirements

• Portfolio showcasing work samples is required.
• 10+ years of experience in a creative production design role, in a global media and publishing company, advertising agency, or company in the technology or retail business sector.
• 5+ years of leadership and management experience, preferably an ECD or senior Creative Director level.
• College degree in a design-related field, such as graphic design or visual communication.

Nice-to-haves

• A proven track record of building successful teams, developing talent to meet both their career goals and the organization's goals.
• Deep expertise and experience driving alignment and prioritization of requirements with a diverse range of business partners.
• Ability to craft creative briefs, compelling narratives and presentations that engage stakeholders and drive alignment.
• Expertise in AI and Gen AI technology and how it can empower and augment design, video processes, and content deployment.
• Experienced in evaluating and guiding concepts, providing creative direction to design teams and getting hands on with the work as needed.
• Meticulous attention to detail and exceptionally high standards of quality.
• Highly organized and love to craft efficiencies to further streamline processes.