Manager, DevOps

Full-time - Mid Level

Chicago, IL

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Manager, DevOps at HUB International will lead the DevOps team responsible for building and maintaining delivery pipelines, automations, and deployment platforms for the company's digital products. This role involves defining, developing, and delivering HUB's DevOps practice and framework to streamline continuous integration and delivery, ensuring the performance and availability of mission-critical applications hosted in a cloud environment. The ideal candidate will collaborate with various stakeholders to design and implement scalable, fault-tolerant platforms, while overseeing all aspects of DevOps engineering, including CI/CD pipeline development and infrastructure management.

Responsibilities

• Lead and manage the DevOps team to maintain HUB's DevOps practice and framework.
• Oversee the design, development, integration, automation, and performance of CI/CD pipelines and deployment platforms.
• Build collaborative relationships with business stakeholders and IT teams to understand their needs and devise solutions.
• Provide a DevOps-enabled foundation to identify application issues and ensure ongoing production availability.
• Ensure DevOps platforms align with the company's strategic goals and customer needs.
• Partner with engineering teams to design solutions with customer experience and performance in mind.
• Work closely with Security and Compliance teams to ensure adherence to corporate policies and industry standards.
• Define performance benchmarks and manage key performance indicators for DevOps performance.
• Monitor DevOps systems and application performance to ensure reliability and recommend optimization strategies.
• Be available 24/7 for critical system issues and lead service-restoration efforts during outages.
• Perform root-cause analysis for service interruptions and establish preventive measures.
• Evaluate the DevOps platform and recommend changes or improvements to support scaling.
• Lead Technical Archeology efforts to determine DevOps integration needs with legacy systems.
• Engage with management regularly with reports on project status and achievements.
• Direct and mentor a team of professionals, fostering an environment of growth and development.
• Lead and motivate internal and third-party resources to achieve project and operational goals.

Requirements

• At least 5 years of experience in a DevOps role or similar capacity leading complex digital technology programs.
• Strong understanding of business and technology with a track record of managing complex DevOps platforms.
• Demonstrated ability to communicate effectively with internal and external teams across all organizational levels.
• Passion for delivering value to business partners and end-users with a customer-centric mindset.
• Extensive experience in SDLC development and testing methodologies, and corresponding DevOps design and automation tools.
• Experience with CI/CD deployment pipelines such as Jenkins, TravisCI, Gitlab CI, AWS CodePipeline, Azure DevOps.
• Familiarity with cloud platforms (Azure, AWS, GCP) and infrastructure as a service solutions.
• Knowledge of Infrastructure Orchestration frameworks like Cloud Formation, Terraform, and ARM.
• Experience with Docker containers and Kubernetes clusters.
• Proficiency in programming languages such as Python, C#/C/C++, PowerShell, Java, Go, and shell scripting.
• Experience with monitoring and analytics platforms like Dynatrace, Splunk, and NewRelic.
• Familiarity with configuration management tools like Ansible, Salt, Puppet, or Chef.

Nice-to-haves

• Insurance background is a plus.
• Desire to learn and grow within the role.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Paid time off including vacation, sick, and personal days
• Flexible spending account (FSA)
• Health savings account (HSA)
• Eligible bonuses, equity, and commissions for some positions.