Manager, Digital Marketing / Communications

Cox Enterprises • Atlanta, GA

325d • $90,000 - $150,000

About The Position

Cox Media is seeking a Manager of Campaign Execution to join our Digital Ad Operations Center of Excellence. This position manages a team responsible for the development of results driven digital media campaigns. They will be responsible for ensuring digital campaigns are fulfilled on-time and deliver results that meet or exceed client expectations across our suite of products. This individual must possess a strong ability to build relationships across teams and provide excellent customer service standards. They will work in a matrix organization leading remote and geographically diverse teams. The Digital Ad Operations Manager will work to create efficiencies and streamline workflows around the digital campaign reporting process. They will also determine prioritization of clients and guide their team through the execution of requests to meet internal and external expectations. They will be responsible for coordination with their peers within the Digital Ad Operations Center of Excellence to ensure positive performance outcomes and internal and external stakeholder satisfaction. This coordination will include mitigation and prevention of escalated issues, the resolution of stakeholder concerns, monitoring of productivity and the execution of strategies to optimize processes, retain talent and maintain a high performing team. They will manage a fulfillment team to drive superior campaign execution and results for customers and will manage their performance against associated SLAs and KPIs.

Requirements

• Bachelor's degree in a related discipline (Marketing, Business Administration) and 6 years of related experience.
• 2 or more years of experience in a management role.
• 5+ years of experience working in a digital advertising operations or fulfillment role.
• 5+ years of experience in customer service working directly with sales and marketers.
• Comprehensive knowledge of digital advertising ecosystem.
• Proven skills in digital campaign management including processing, trafficking and monitoring performance against SLAs and KPIs.
• Excellent interpersonal, leadership, analytical problem solving, listening, written, and verbal communication skills.
• Strong interpersonal skills with demonstrated experience in cross-functional collaboration.
• Excellent attention to detail and ability to organize and prioritize assignments.
• Proven ability to manage multiple projects in a fast-paced environment.

Nice To Haves

• 2 or more years of experience preferred in Digital Marketing.
• 2 or more years of experience as a media buyer or planner, performing advertising agency work.
• Prior experience specifically with DV360, Amazon DSP, Google Ad Manager, FreeWheel, DSPs or similar advertising systems.

Responsibilities

• Manage an interdisciplinary team of digital ad operations resources responsible for digital campaigns.
• Oversee the execution and management of digital campaigns utilizing diversified product portfolio.
• Advise and coach team members on procedures, technical problems, priorities, and standard methodology.
• Develop workflow solutions for team to become efficient and create best practices.
• Monitor fulfillment status to ensure campaigns deliver desired results.
• Review reporting and dashboards for accuracy.
• Ensure compliance with internal SLAs for timely execution of reporting activities.
• Work closely with other internal departments to streamline processes and enhance overall efficiency.
• Collaborate with the sales team to identify opportunities for accurate execution of digital fulfillment processes.
• Act as a liaison between the markets and fulfillment providers for all digital fulfillment inquiries and issues.

Benefits

• Flexible vacation with pay.
• Seven paid holidays throughout the calendar year.
• Up to 160 hours of paid wellness annually.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree