Manager, Digital UX Designer

About the position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. We are seeking a Manager, Digital Operations & Management to join our team and support creation and updates for 50 microsites. This role will be responsible for overseeing digital operations, managing content management systems, and ensuring seamless website planning and execution. A fast-moving Web operations dynamo with excellent communication and relationship skills will thrive in this position. Among other duties, expect to digitally dive into the following:

Responsibilities

• Handle Website change requests and new site creation requests, assessing requirements and prioritizing work.
• Coordinate Website work with internal and external teams to ensure timely completion.
• Provide guidance to Web development teams to ensure accurate client delivery.
• Craft Websites from concept and design to execution and delivery.
• Maintain Websites in working order across local and enterprise maintenance, compliance, branding, accessibility, and other stakeholder requirements.
• Communicate site and workload statuses to stakeholders for transparency and decisions.
• Drive continuous process improvement to build operations structure and digital ecosystem for long-term success.
• Enhance and improve user experience and task completion by improving design and content management through collaborative design thinking and strategy.
• Coach and mentor junior-level designers to help create intuitive and user-centered digital experiences.

Requirements

• 5-7 years of direct experience with managing digital operations and optimizing CMS, especially AEM and Concrete.
• 5-7 years of experience with dev-to-prod website planning and execution.
• 5-7 years of Web language experience (ex. HTML, CSS, JavaScript).
• 3-5 years of experience with multi-website management.
• 2-3 years of experience with scrum management.
• 2-3 years of experience with Workfront, Jira, and Rally.
• Experience interfacing with technology teams to ensure alignment and integration of digital solutions.
• Experience with internal communication, collaboration, and relationship-building skills.

Nice-to-haves

• Strong leadership and project management skills.
• Knowledge of digital analytics and acquisition funnels.
• Expertise in Website building and UX strategies.
• Excellent problem-solving and analytical skills.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.