Manager - Exceptional Sales Operations

About the position

As the Exceptional Sales Operations Manager, you will be responsible for the planning and execution of all physical events involving discounted sales. Responsibilities include, but are not limited to, organizing the Physical Sale operations in partnership with internal and external partners and managing the entire Sale process (before, during, and post operations). This person will be integral to continuing our Retail Life Cycle initiatives for unsold goods. The ideal candidate requires strong project management skills, a proven track record of building relationships with external partners, exceptional communication skills, a strong background in Operations, a passion for learning current trends in the luxury industry, experience in retail sale strategies, and the ability to thrive independently. This position is onsite in our New York, NY Corporate Office.

Responsibilities

• Handles all aspects of the event preparation, execution, & post execution.
• Collaborates closely with the Distribution Center to enhance and streamline logistics and shipment operations.
• Establish Standard Operating Procedures (SOP's) to ensure efficient and detailed guidelines for how all aspects of the event should operate.
• Coordinate tasks, build schedules and developmental priorities by effectively communicating with cross-departmental stakeholders.
• Conducts a thorough review & analysis of post-event successes and areas requiring improvement.
• Supervises client purchases, returns, & inquiries to ensure a smooth shopping experience.
• Continually pursuing enhancements to the shopping experience through the investigation of new and innovative solutions.
• Oversee and sustain project reporting through the analysis of data to develop key performance indicators (KPIs).
• Research prospective markets to host a private sale based on products on hand.
• Utilize data & reporting tools to identify trends and client preferences.
• Consistently assessing and evaluating the current Private Sale process.
• Collaborates consistently with the Client Relation Management Team to establish consistent processes.
• Partners with the Merchandising Team to ensure a well-curated and appealing product selection for private sales events.
• Enhance customer experience for a streamlined process & enjoyable experience.
• Able to identify, analyze, manage, & mitigate project risks to minimize impact.
• Proven track record in planning and managing budgets to ensure projects are completed within financial constraints.
• Ability to negotiate resources, timelines, and deliverables with stakeholders and team members.
• Ability to manage and communicate with stakeholders at all levels.
• Precision in reviewing project plans, schedules, and deliverables to ensure quality and accuracy.
• Capable of adjusting plans and strategies to accommodate changes or unexpected challenges.
• Ability to plan, organize, and execute private sale events from start to finish.
• Strong skills in building and maintaining relationships with clients.
• Ensuring every aspect of the event meets high standards of quality and professionalism.
• Ability to quickly address and resolve any issues that arise during planning or execution phases.
• Strong ability to work with a diverse team of professionals to ensure event success.

Requirements

• 3+ years of experience, including hands-on in similar role and/or department.
• Bachelor's Degree preferred.
• Experience in Private Events with a background in Operations.
• Knowledge of Power BI, Google Analytics, Cegid, SAP & Client Relationship Management (CRM) systems are a plus.
• Excellent analytical, reporting, data manipulation, dashboard creation and business intelligence skills.
• Exceptional written, verbal and presentation skills.
• Curious and problem-solving mindset.
• Strong organizational skills, including multitasking, time management, and meticulous attention to detail.
• Experience in the Luxury industry, or knowledge of the Hermès product line.
• Advanced skills in Microsoft Office applications.
• Flexibility to travel both domestically and internationally, as needed.
• Ability to write or speak French/Spanish is a major plus.
• Solid understanding of budgeting and ability to exercise appropriate judgement.
• High level of attention to detail.
• Proven excellence at meeting long and short-term deadlines.

Benefits

• The annual salary range for this position is $79,123 - $96,706.