manager, HR Shared Services (Remote)
Starbucks - Seattle, WA
posted 5 months ago
About the position
Now Brewing - manager, HR Shared Services! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a manager in HR Shared Services, you will lead a team of HR Compliance senior analysts who support onboarding processes including Form I-9 and work authorization administration, offboarding separation and severance processes for US and Canadian partners. You will lead a team of partners focused on continuous improvement and providing a seamless partner experience spanning enterprise-wide onboarding processes and systems. As an HR Shared Services manager, you will inspire and develop a team with coaching, feedback, and developmental opportunities. You will empower the team to drive innovation, creating an environment of collaboration, role clarity, and continuous learning. Additionally, you will develop strategic and operational plans in alignment with cross-functional stakeholders, guiding partners in crafting goals in alignment with plans, managing execution to deliver and measure results. You will also manage third-party vendors, including relationship management, strategy, quality, process refinement, system escalations, contract renewals, and system enhancements. Proactively adapting and managing operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on government regulations will be key. You will embed continuous improvement, including automation, into the team's ways of working impacting efficiency, scalability, and effectiveness of processes. Evolving metrics to measure team and individual performance with a focus on timeliness, quality, and efficiency in alignment with department metrics and key performance indicators (KPIs) will also be part of your role. You will influence, advocate, and develop plans to effectively lead the team, customers, and stakeholders through change, proactively adapting and re-prioritizing work and managing team capacity, understanding and assessing impacts and value of re-prioritization.
Responsibilities
- Lead a team of HR Compliance senior analysts supporting onboarding and offboarding processes.
- Inspire and develop the team through coaching and feedback.
- Empower the team to drive innovation and create a collaborative environment.
- Develop strategic and operational plans in alignment with cross-functional stakeholders.
- Manage third-party vendors, including relationship management and contract renewals.
- Proactively adapt and manage operations, solving critical issues and gaps.
- Embed continuous improvement and automation into team processes.
- Evolve metrics to measure team and individual performance.
- Influence and advocate for effective change management within the team and stakeholders.
- Proactively adapt and re-prioritize work based on business priorities.
Requirements
- 5 years experience in Human Resources and related functions.
- 3 years consulting with internal clients to identify business needs and recommend solutions.
- 3 years project management experience.
- 3 years team management experience.
- 3 years budget planning and management experience.
- 3 years contract review and plan document preparation.
Benefits
- Paid parental leave
- Disability insurance
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
