Manager II, Technical Product Management - Collections Technology Portfolio

$61,000 - $133,000/Yr

Navy Federal Credit Union - Pensacola, FL

Full-time - Manager

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The Manager II, Technical Product Management role at Navy Federal Credit Union involves leading an engineering team focused on delivering technology solutions for the Collections product team. The position requires ownership of the product technology roadmap and collaboration with various stakeholders to strategize and implement technical products and capabilities. The role encompasses managing complex services, providing industry insights, and ensuring performance standards are met while working independently with minimal supervision.

Responsibilities

• Partner with Collections stakeholders, leadership, and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
• Lead engineering teams comprised of Navy Federal staff and contractors, including architects, engineers, analysts, testers, and scrum masters.
• Establish measurable team Objectives and Key Results that align with enterprise priorities.
• Evaluate the performance of individual contributors using OKRs, KPIs, and SLAs; ensure service levels are achieved.
• Develop resource and training plans; manage capacity and budget of direct and aligned teams.
• Build and maintain relationships with team members, management, and key stakeholders.
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders.
• Perform other related duties as assigned.

Requirements

• A master's or bachelor's degree in information technology, Computer Science or other related field.
• Knowledge of enterprise anchor platforms such as CACS X, Salesforce, Pega, MuleSoft, and Microsoft Dynamics.
• Experience managing, mentoring, and developing professional staff.
• Solid leadership skills with the ability to build high-performing teams and influence business partners.
• Prior experience working on microservices and event-driven architecture.
• Hands-on experience implementing in-depth security controls including OAuth 2.0 and JWT.
• Technical knowledge in Azure Platform as a Service (PaaS) and Azure Infrastructure as a Service (IaaS).
• Experience in cloud-native architectures and technologies.
• Understanding of Azure cloud application architecture using platform tools such as Azure Functions and Event Framework.
• Advanced skill in defining and implementing action plans to achieve strategic goals.
• Advanced knowledge of Agile frameworks (e.g., SAFE).
• Experience in leading, guiding, and coaching professional staff.
• Experience in resource allocation and management.
• Advanced verbal and written communication skills.
• Effective in producing desired results and achieving goals and objectives.

Nice-to-haves

• Knowledge of NFCU operations, processes, and procedures.
• Experience with agile delivery frameworks and Azure DevOps.
• Advanced knowledge of banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Hybrid workplace options
• Employee referral program eligibility