Manager II, Technical Product Management - Collections Technology Portfolio

$125,800 - $211,350/Yr

Navy Federal Credit Union - Vienna, VA

Full-time - Manager

Vienna, VA

Credit Intermediation and Related Activities

About the position

The Manager II, Technical Product Management role at Navy Federal involves leading an engineering team to deliver technology solutions for the Collections product team. This position is responsible for owning the product technology roadmap, collaborating with stakeholders, and managing the full lifecycle of services with a focus on high complexity and medium to high service impact. The role requires independent work with minimal supervision and includes vendor management responsibilities.

Responsibilities

• Partner with Collections stakeholders, leadership, and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
• Lead engineering teams comprised of Navy Federal staff and contractors, including architects, engineers, analysts, testers, and scrum masters.
• Establish measurable team Objectives and Key Results that align with the priorities of the enterprise and the parent organization: Product Engineering and Delivery Services (PEDS).
• Evaluate the performance of directly aligned individual contributors leveraging OKRs, KPIs and SLAs; ensure service levels are achieved in line with SLAs and SLOs.
• Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule.
• Build and maintain relationships with team members, management, key stakeholders including Enterprise Technology Services teams, business partners, and/or external contacts (vendors, etc.).
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders.
• Perform other related duties as assigned.

Requirements

• A master's or bachelor's degree in information technology, Computer Science or other related field.
• Knowledge of enterprise anchor platforms such as CACS X, Salesforce, Pega, MuleSoft and Microsoft Dynamics.
• Experience managing, mentoring, and developing professional staff.
• Solid leadership skills: Ability to build high-performing teams, as well as influence business partners across the company.
• Prior experience working on microservices, and event driven architecture.
• Hands on experience implementing in depth security controls including OAuth 2.0, JWT.
• Technical knowledge in Azure Platform as a Service (PaaS); Azure Infrastructure as a Service (IaaS); Azure Kubernetes Service (AKS).
• Experience in cloud native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management, B2B, B2C etc.).
• Understanding of Azure cloud application architecture using platform tools such as Azure Functions and Event Framework leveraged for building scalable and modular applications using cloud design patterns.
• Advanced skill in defining & implementing action plans to achieve strategic goals.
• Advanced knowledge of Agile frameworks (e.g., SAFE).
• Experience in leading, guiding and coaching professional staff.
• Experience in resource allocation and management.
• Advanced verbal and written communication skills.
• Effective in producing desired results and achieving goals and objectives.
• Experience in working with all levels of staff, management, stakeholders, vendors.
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely.
• Advanced skill relationship building, negotiation and facilitation skills.

Nice-to-haves

• Knowledge of NFCU operations, processes, and procedures.
• Experience with agile delivery frameworks and Azure DevOps.
• Advanced knowledge of banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Employee referral program
• Hybrid workplace options