Manager II, Technical Product Management - Collections Technology Portfolio

Navy Federal Credit Union - Vienna, VA

Full-time - Manager

Vienna, VA

Credit Intermediation and Related Activities

About the position

The Manager II, Technical Product Management role at Navy Federal involves leading an engineering team to deliver technology solutions for the Collections product team. This position is responsible for owning the product technology roadmap, collaborating with stakeholders, and managing the full lifecycle of services with a focus on high complexity and medium to high service impact. The role requires independent work with minimal supervision and includes vendor management responsibilities.

Responsibilities

• Partner with Collections stakeholders, leadership, and Product Owners to deliver technology products and services supporting Navy Federal members and employees.
• Lead engineering teams comprised of Navy Federal staff and contractors, including architects, engineers, analysts, testers, and scrum masters.
• Establish measurable team Objectives and Key Results that align with the priorities of the enterprise.
• Evaluate the performance of directly aligned individual contributors leveraging OKRs, KPIs, and SLAs; ensure service levels are achieved in line with SLAs and SLOs.
• Develop resource and training plans; manage capacity and budget of direct and aligned teams to ensure that planned and committed scope can be completed on schedule.
• Build and maintain relationships with team members, management, key stakeholders, and external contacts.
• Pursue thought leadership opportunities and provide perspectives on technology strategy for internal stakeholders and leaders.
• Perform other related duties as assigned.

Requirements

• A master's or bachelor's degree in information technology, Computer Science, or other related field.
• Knowledge of enterprise anchor platforms such as CACS X, Salesforce, Pega, MuleSoft, and Microsoft Dynamics.
• Experience managing, mentoring, and developing professional staff.
• Solid leadership skills with the ability to build high-performing teams and influence business partners.
• Prior experience working on microservices and event-driven architecture.
• Hands-on experience implementing in-depth security controls including OAuth 2.0 and JWT.
• Technical knowledge in Azure Platform as a Service (PaaS) and Azure Infrastructure as a Service (IaaS).
• Experience in cloud-native architectures and technologies (e.g., Containers, Continuous Integration and Delivery, API Management).
• Understanding of Azure cloud application architecture using platform tools such as Azure Functions and Event Framework.
• Advanced skill in defining and implementing action plans to achieve strategic goals.
• Advanced knowledge of Agile frameworks (e.g., SAFE).
• Experience in leading, guiding, and coaching professional staff.
• Experience in resource allocation and management.
• Advanced verbal and written communication skills.

Nice-to-haves

• Knowledge of NFCU operations, processes, and procedures.
• Experience with agile delivery frameworks and Azure DevOps.
• Advanced knowledge of banking/financial industry standards and practices.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Employee referral program
• Hybrid workplace options