The Manager, In-House Marketing is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).
Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions.
Design programs to increase tour flow during off season months.
Maintain site penetration above approved levels without generating guest complaints.
Maintain tour and/or gifting cost below approved or budgeted levels.
Hold weekly meetings with all associates to address procedures, policies, issues, and programs.
Ensure weekly In-House reports are submitted to In House by set deadline.
Manage Concierge Front Desk and/or In House Marketing personnel, ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint.
High School Diploma or equivalent.
One year of Timeshare, Management and Customer Service experience.
Concierge, Web Based Reporting, and basic check-in procedures.
Customer service and quality fundamentals.
MS Office Suite proficiency.
Detail-oriented with strong analytical and problem solving skills.
Strong ability to think strategically and analyze information timely and accurately.
Strong interpersonal communication skills to deal effectively with all levels of the organization.