Manager, In-Store Commercial Operations (Hybrid)

Full-time - Manager

Hybrid - Raleigh, NC

Motor Vehicle and Parts Dealers

About the position

The Manager, InStore Commercial Ops is responsible for overseeing the operational execution and productivity initiatives across field store locations with a focus on commercial operations. This role involves implementing strategies that enhance customer experience, drive sales performance, and optimize store efficiencies in commercial. The ideal candidate will be a strong leader with a keen eye for detail and a passion for retail excellence.

Responsibilities

• Develop and implement commercial execution strategies that align with corporate objectives and contribute to overall business growth in professional.
• Monitor and analyze commercial productivity metrics, providing actionable insights and recommendations for improvement.
• Collaborate with regional leadership to ensure consistent execution of merchandising standards and promotional activities.
• Partner with Corp training team and Lead training and development programs for commercial parts pro teams to ensure adherence to best practices in operations and customer service.
• Conduct regular store visits to assess execution compliance and identify opportunities for operational enhancements.
• Drive initiatives aimed at improving customer experience through effective store layout, inventory management, and staff engagement.
• Foster a culture of accountability and performance excellence among store teams by help setting clear goals and objectives.
• Partner with cross-functional teams (e.g., marketing, supply chain, HR) to support integrated execution strategies.
• Stay current on retail trends and best practices to continuously refine operational processes.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 7 years of experience in retail management, preferably in a multi-store environment.
• Proven track record of driving store performance and operational efficiency.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent leadership and team-building skills with a focus on coaching and development.
• Exceptional communication and interpersonal skills.
• Proficient in retail management software and Microsoft Office Suite.

Nice-to-haves

• Experience with project management and process improvement methodologies.
• Previous experience in a role focused on operational excellence or productivity.