Manager, IT Operations

About the position

We're seeking a hands-on, solutions-driven IT Operations Manager to support and scale IT technology across our cultivation/CPG operations. This role plays a key part in bridging the gap between IT and operations - ensuring technology is successfully integrated as new sites go live and production ramps up. You'll lead a small, agile team to implement, support and maintain IT services, primarily for cultivation and manufacturing environments, while also providing backup support for retail operations as needed. The ideal candidate brings strong communication skills, a manufacturing or industrial background, and the ability to manage projects and relationships across multiple teams and locations.

Responsibilities

• Lead IT field service support operations across cultivation/CPG facilities.
• Provide backup support and coordination for IT issues and initiatives in retail environments as needed.
• Collaborate with construction and operations teams to implement IT systems during transitions from buildout to active operations.
• Deploy and maintain secure, scalable networking and systems infrastructure across multiple physical sites.
• Have a general understanding of networking to implement, support, service and maintain critical IT services.
• Act as a point of escalation for IT issues in cultivation/CPG facilities, ensuring timely resolution and minimal operational disruption.
• Build strong relationships with production site leadership, serving as the primary IT liaison for field operations.
• Manage and mentor a small team of Field Service Engineers and System Administrators.
• Participate in cross-functional planning and support technology-related project rollout efforts.
• Ensure infrastructure meets uptime, performance and compliance standards across highly regulated environments.
• Maintain thorough documentation of IT systems, support procedures and project timelines.

Requirements

• Bachelor's degree in Computer Science or related field
• 7+ years of experience in system/platform/DevOps roles with progressive responsibility
• 2+ years managing or leading IT field support or engineering team
• Strong hands-on experience with Microsoft and/or Linux environments
• Experience with these processes and/or concepts: Automation, Configuration Management, Incident Management, DevOps, Security Audits
• Self-motivated, resourceful, and innovative, with the ability to work independently or collaboratively across teams using sound judgment and common sense.
• Thrives in dynamic, fast-paced environments, such as start-ups or high-growth operations, with strong critical thinking and project ownership.
• Excellent communication and organizational skills, with the ability to lead cross-functional initiatives, manage multiple priorities, and collaborate effectively with both technical and non-technical stakeholders.
• Operates with a high level of professionalism and integrity, including dealing with confidential information
• Must understand and comply with the rules, regulations, policies, and procedures of GTI

Benefits

• Competitive pay range of $105,000-$125,000 USD
• Discretionary annual incentive program driven by organization and individual performance