Manager, IT

About the position

This is a key global IT role responsible for supporting Local Area Networks (LAN), Wide Area Networks (WAN), Internet services, Azure environments, and NetDevOps practices. The individual in this position will actively contribute to the implementation and management of all network services and technologies. Key responsibilities include participating in the daily operations and workflows of regional LAN and WAN activities, providing technical guidance, and ensuring the stability and integrity of LAN, WAN, wireless network services, and Azure cloud networking. This role will also involve documenting standards for LAN/WAN architecture, network service devices, and NetDevOps workflows to streamline automation and efficiency in network operations. Additionally, the position will support and contribute to the development and execution of security strategies, processes, and implementations. A broad and comprehensive knowledge of LAN, WAN, Azure, and NetDevOps technologies is essential for success in this role.

Responsibilities

• Ensure the functionality and performance of switches, firewalls, cloud firewalls, SD-WAN, and related network infrastructure in a complex, high-availability global environment.
• Collaborate with managed service providers to maintain and optimize managed network services, including cloud firewall configurations, ensuring alignment with business needs and performance standards.
• Assist BRM and SDM teams with IT support related to network services, including guidance on Azure network integrations, cloud firewalls, and automation strategies.
• Oversee the daily workflow of reporting specialists, focusing on operational support for LAN/WAN, SD-WAN, and cloud firewall services, leveraging NetDevOps automation tools to enhance efficiency.
• Provide daily updates to the Business Partner on global operational status, issues, and progress on initiatives involving SD-WAN, cloud firewalls, Azure networking, and agile methodologies.
• Drive global projects as assigned, utilizing agile methods to deliver results and leveraging the expertise of the global team to ensure successful execution.
• Identify, analyze, and escalate network-related issues that could potentially impact business operations.
• Ensure all LAN/WAN, SD-WAN, cloud firewall, and Azure service changes are reviewed, pass through architecture and change control processes, and are approved prior to implementation.
• Support and collaborate with the Team Lead for Global Internet/Extranet Services, contributing to solutions that include NetDevOps practices, cloud firewall integrations, and automation.
• Mentor and provide guidance to IT specialists, promoting their technical development in traditional and cloud networking, SD-WAN, cloud firewalls, NetDevOps, and automation.
• Develop and refine processes using NetDevOps automation and agile principles to improve the efficiency and delivery of Global Networking services.

Requirements

• BA/BS in Computer Science or a related field, or equivalent experience
• 5+ years of experience in LAN/WAN/Firewall/Security support
• Experience with SD-WAN preferred
• Knowledge of NetDevOps practices and automation tools preferred
• Project management experience, with a focus on network and infrastructure projects, preferred
• Expertise in Cisco, Aruba, Cisco IOS, and NEXUS switches
• Experience in Palo Alto firewall configuration and management
• Knowledge of Cisco Wireless LAN Controllers and AP support
• Familiarity with Zscaler ZPA & ZIA
• Basic understanding of firewall management
• Strong communication skills
• Excellent problem-solving abilities
• Self-motivated and results-driven
• Knowledge of NetDevOps practices and network automation tools
• Familiarity with cloud hosting methodologies and platforms (e.g., Azure, AWS)

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• professional_development
• flexible_scheduling