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SS&C Technologies - Dallas, TX

posted 2 months ago

Full-time - Mid Level
Hybrid - Dallas, TX
10,001+ employees
Professional, Scientific, and Technical Services

About the position

The Manager of Middle Office Operations at SS&C is responsible for overseeing the US client service group operations staff, ensuring alignment with international operations, and maintaining high levels of client satisfaction. This role involves managing workflows, providing leadership and training, and acting as a liaison between clients and internal teams to facilitate effective communication and resolution of issues.

Responsibilities

  • Coordinating overall work plan for US client service group operations staff, managing and monitoring work in progress.
  • Working closely with India operations managers to ensure alignment between locations.
  • Providing coaching, training, and leadership to the client service team.
  • Performing regular review of MIS to monitor breaks and conduct root cause analysis.
  • Acting as a liaison between clients and prime brokers to facilitate break resolution.
  • Contributing to internal project initiatives regarding new product development, testing, and implementation.
  • Ensuring overall client satisfaction and acting as the senior client relationship manager.
  • Collaborating with the Implementations department to ensure successful and timely launches of new client operations capabilities.
  • Providing technical operations and industry knowledge to clients.
  • Interacting with other departments to prevent and resolve issues.
  • Producing and collating management information statistics.

Requirements

  • Bachelor's degree in business/finance or related discipline.
  • 6+ years experience in Accounting or Back Office Operations for a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor, or Financial/Retirement Planner.
  • Prior experience with Equities, Fixed Income, Futures, FX, and Options.
  • Prior experience with Credit, Interest, and Equity Derivatives.
  • Solid knowledge of corporate actions.
  • Middle/Back office experience covering trade settlements, fail control, cash, position and trade reconciliation, and client servicing.
  • Prior supervisory experience.
  • Ability to delegate effectively.
  • Advanced MS Excel knowledge.

Benefits

  • 401k Matching Program
  • Professional Development Reimbursement
  • Flexible Personal/Vacation Time Off
  • Sick Leave
  • Paid Holidays
  • Medical, Dental, Vision Insurance
  • Employee Assistance Program
  • Parental Leave
  • Discounts on fitness clubs, travel, and more!
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