Northwestern Memorial Healthcareposted about 1 month ago
Full-time • Manager
Huntley, IL

About the position

The Manager, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Manager, Operations provides autonomous and direct management of a team or teams.

Responsibilities

  • Manage day-to-day operations of designated departments, divisions, programs, services and/or locations.
  • Define and oversee workflows and staffing in the department, re-directing resources to critical areas as needed.
  • Develop operating and capital budgets, monitor budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed.
  • Provide support, guidance, and supervision to team members to maintain competencies in addressing behavioral, social, financial, and environmental issues for patients.
  • Prepare and deliver annual and mid-year reviews, coach through the resolution of complex situations involving practice issues and customer relations.
  • Ensure team members have the tools, including technology, to perform their roles and identify areas in need of improvement.
  • Recommend department goals to department leadership and plan and advance progress toward the goals throughout the year.
  • Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
  • Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations.
  • Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery.
  • Manage escalations and interpret information needed to identify each patient's requirements relative to the patient's age-specific needs.
  • Connect patients with the resources required to coordinate their care.
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree in nursing with master’s degree or master’s degree in nursing. Exceptions considered for applicants with a Bachelor’s degree and actively enrolled in a master’s program.
  • Three years of nursing or health care experience, demonstrating increasing responsibilities.
  • Basic life support (BLS) certification.
  • Current clinical license in the state in which the hospital resides.
  • Magnet recognized certification for specialty area.

Nice-to-haves

  • Minimum of 3 years of supervisory or management experience.

Benefits

  • Tuition reimbursement
  • Loan forgiveness
  • 401(k) matching
  • Lifecycle benefits

Job Keywords

Hard Skills
  • Escalation Management
  • Life Support
  • Operations Management
  • Team Leadership
  • Team Management
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