Manager, Patient and Community Outreach - Seattle, WA and Portland, OR

$60,000 - $67,000/Yr

The Leukemia & Lymphoma Society - Seattle, WA

Full-time - Mid Level

Seattle, WA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

As a valued member of The Leukemia & Lymphoma Society (LLS), the Patient & Community Outreach Manager plays a crucial role in advancing the organization's mission to cure leukemia, lymphoma, Hodgkin's disease, and myeloma while improving the quality of life for patients and their families. This position is responsible for developing and implementing outreach strategies that connect patients with LLS resources as soon after diagnosis as possible, with a particular focus on underserved populations. The manager will engage in community outreach to raise awareness about LLS and its services, ensuring that patients and caregivers have access to quality care and support throughout their cancer journey. The role involves fostering relationships with healthcare providers and community organizations to increase referrals of blood cancer patients to LLS. The manager will coordinate information and services, conduct community education programs, and assess the needs of patients and providers in their coverage areas. This position serves as a key mission leader in the region, collaborating with internal stakeholders to ensure effective planning and support for LLS goals and strategies. In addition to outreach and education, the Patient & Community Outreach Manager will engage volunteer leaders to enhance local outreach efforts and develop a volunteer infrastructure to support the role. The manager will also work closely with public policy and advocacy staff to identify advocates and maintain engagement in policy initiatives, ensuring that the LLS mission is communicated effectively to a wide audience.

Responsibilities

• Promote LLS as an essential resource for disease, treatment, and support information for blood cancer patients and families.
• Design and implement outreach initiatives to expand LLS reach, including conducting culturally tailored outreach within underserved communities across the local region.
• Foster and maintain relationships with community-based organizations and healthcare delivery institutions.
• Engage volunteer leaders to better reach local oncology professionals and key stakeholders, to build relationships with LLS region colleagues, and to assist with patient outreach and community events.
• Develop and maintain a volunteer infrastructure to support all aspects of the role.
• Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
• Conduct community-based patient education programs in select markets, including underserved areas.
• Assess the need for support, services, and education for patients and providers in the Region.
• Collaborate and partner with internal stakeholders to ensure joint planning and effective advancement toward overarching LLS goals and strategies.
• Partner with LLS colleagues to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
• Partner with LLS public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
• Perform other related duties as assigned.

Requirements

• BA or BS required; advanced degree in health or social sciences related discipline preferred.
• 4-6 years of related experience.
• Experience and skills in relationship management in healthcare, community health outreach, healthcare service delivery, health education programming, and volunteer development.
• Excellent verbal and written communication skills; must be able to articulate the LLS Mission to a wide audience.
• Strong cultural competency and regular practice of cultural humility.
• Demonstrated ability to establish and maintain effective working relationships with diverse individuals and communities.
• Strong healthcare knowledge base with oncology experience preferred.
• Strong problem-solving, priority-setting and project management skills.
• Ability to work independently, thrive under pressure and perform multiple tasks.
• Fundraising experience a plus.
• Strong computer skills required.

Nice-to-haves

• Experience in fundraising activities.
• Advanced degree in health or social sciences related discipline.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending accounts
• 403b retirement plan
• Generous paid time off
• Federal paid holidays
• Wellness program
• Employee assistance program