Manager, Product Management (Brand & Marketing) - Business Cards & Payments

Full-time - Manager

Richmond, VA

About the position

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. As a Product Manager on the Brand & Marketing team you will be part of the acquisitions backend decisioning space and will focus on the design and optimization of automated decisioning systems that evaluate customer applications in real-time, leveraging data, behavioral models, and business rules to enhance approval accuracy, reduce risk, and improve the customer onboarding experience.

Responsibilities

• Define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery.
• Leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.
• Obsess over UX/UI patterns and seek to create world class, omni-channel experiences.
• Own and prioritize the near-term product roadmap to deliver on business outcomes.
• Utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster.
• Understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions.
• Share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies.
• Deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.
• Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.
• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.
• Develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments.
• Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates.

Requirements

• Bachelor’s Degree or military experience.
• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice-to-haves

• Bachelor’s Degree in Computer Science or Engineering.
• MBA or Master’s degree.
• 2+ years of experience in Agile product management.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).