Manager - Quality Care Management: Willowbrook (CPHQ preferred)

Houston Methodist • Houston, TX

333d

About The Position

At Houston Methodist, the Manager Quality position is responsible for providing direct supervision of performance improvement staff and oversight of quality initiatives in collaboration with medical staff, hospital staff, and leadership. This position serves as mentor, coach, or direct management of interdisciplinary processes to facilitate improvement efforts relevant to clinical care. The Manager Quality position facilitates and directs implementation of evidence-based practice using data and performance improvement methodologies and oversees the review, analysis, and integration of data in workflow design to support organizational mission and goals. This position facilitates data analysis and reporting to improve clinical outcomes.

Requirements

• Master's degree in allied health, healthcare administration, business administration or a clinical discipline.
• Three years of progressively responsible staff experience within hospital quality/performance improvement/project management.
• Two years of management experience preferred.
• Two years of experience with decision support, clinical database development or research preferred.

Responsibilities

• Managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency.
• Providing guidance to staff and being responsible for staffing, budget compliance, and contributing to staffing decisions such as hiring and terminating employment.
• Coaching and counseling employees on work-related performance.
• Assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment.
• Implementing training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
• Performing management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the Quality department.
• Providing development and mentoring of staff.
• Conducting regular department meetings to review policies and procedures and operational matters.
• Facilitating the promotion of teamwork within and between departments.
• Planning and organizing day-to-day Quality department operations, schedule and activities.
• Driving department service standards and activities to impact department and/or system score for patient/customer-based satisfaction.
• Developing high quality presentation materials that clearly outline performance improvement initiatives.
• Ensuring a safe and effective working environment; monitoring and/or revising the Quality department safety plan.
• Using and optimizing information systems to enhance operations.
• Assisting in the development of department budget and ensuring that the department operates in a cost-effective manner.
• Identifying and implementing innovative solutions for practice or workflow changes to improve department operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Master's degree