Manager, Sales and Operations

Rxo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

As a Sales and Operations Manager in Brokerage at RXO, you will lead a sales team, identify opportunities to present our world-class services, and generate new sales revenue. This role is pivotal in driving revenue and margin growth across multiple verticals and modes, while also mentoring and supporting a team of inside salespeople in a rapidly growing environment.

Responsibilities

• Mentor and lead a team of inside salespeople; provide industry expertise, guidance, and support.
• Interview and train new employees, conduct employee reviews, and establish detailed performance goals.
• Act as a liaison between Sales and Operations; work cross-functionally to review pricing, market penetration, and service Key Performance Indicators (KPIs).
• Drive both revenue and margin growth across multiple verticals and modes; develop and maintain best business practices.
• Develop sales pipelines and strategies.
• Review sales activity KPIs, including revenue, margin, load count, call logs, and CRM adherence.
• Review customer metrics in real time.
• Assist with submitting timely customer bid packages and RFPs.

Requirements

• 4 years of transportation-related experience.
• Bachelor's degree (preferred).
• 2 years of non-asset-based brokerage experience (preferred).
• Experience in management and leadership; conflict resolution experience (preferred).
• Strong ability to think strategically and drive sales.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.

Nice-to-haves

• Ability to prioritize work and complete projects effectively within time limits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Employee assistance program
• Paid time off
• Tuition reimbursement