Manager, Sales and Operations

Rxo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

As a Sales and Operations Manager in Brokerage at RXO, you will lead a sales team, identify opportunities to present our world-class services, and generate new sales revenue. This role is pivotal in driving revenue and margin growth across multiple verticals and modes, while also mentoring and training new employees. You will act as a liaison between Sales and Operations, ensuring effective communication and collaboration to meet key performance indicators (KPIs).

Responsibilities

• Mentor and lead a team of inside salespeople; provide industry expertise, guidance, and support.
• Interview and train new employees, conduct employee reviews, and establish detailed performance goals.
• Act as a liaison between Sales and Operations; work cross-functionally to review pricing, market penetration, and service KPIs.
• Drive both revenue and margin growth across multiple verticals and modes; develop and maintain best business practices.
• Develop sales pipelines and strategies.
• Review sales activity KPIs, including revenue, margin, load count, call logs, and CRM adherence.
• Review customer metrics in real time.
• Assist with submitting timely customer bid packages and RFPs.

Requirements

• 4 years of transportation-related experience.
• Bachelor's degree (preferred).
• 2 years of non-asset-based brokerage experience (preferred).
• Experience in management and leadership; conflict resolution experience (preferred).
• Ability to prioritize work and complete projects effectively within time limits.
• Strong ability to think strategically and drive sales.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program