Manager, Sales Operations (Individual Contributor)

About the position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Sales Operations Manager is responsible for managing processes associated with sales enablement tools, project management supporting system enhancements, and sustaining activities. The manager position involves, but is not limited to the direct oversight of: Aligning sales enablement (Opportunities, Contracts, etc.) needs with application capabilities, mapping and facilitating process improvement as required Leading projects across business and IT functional areas adhering to time, budget, and scope constraints Working with business stakeholders and subject matter experts across multiple functional areas (Product, Underwriting, etc.) to define overall application requirements and design considerations Utilizing analysis and data management tools to ensure data integrity within sales applications Developing operational decision support tools including executive dashboards and reports Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management Supporting business needs through a consultative approach, ensuring our internal and external client’s needs are being met and are aligned with corporate goals and values Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and guidance to enable end user success.

Responsibilities

• Aligning sales enablement needs with application capabilities.
• Mapping and facilitating process improvement as required.
• Leading projects across business and IT functional areas adhering to time, budget, and scope constraints.
• Working with business stakeholders and subject matter experts to define overall application requirements and design considerations.
• Utilizing analysis and data management tools to ensure data integrity within sales applications.
• Developing operational decision support tools including executive dashboards and reports.
• Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management.
• Supporting business needs through a consultative approach.
• Supporting end user requests and troubleshooting issues.

Requirements

• 6+ years of relevant experience.
• A minimum of 4 years’ experience in issue analysis, critical thinking, and innovative solutions.
• A minimum of 2 years’ experience in managing moderate to complex business process projects.
• Proven ability to deliver high quality project work and solutions that satisfy stakeholder expectations.
• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines.
• Demonstrated consulting, communication, and facilitation skills.
• Proficiency in change management.
• Familiarity with process mapping, process improvement, and root cause analysis concepts.
• Understanding of software development methodologies and experience in Project Management processes.
• Aptitude to identify, assess and resolve complex business problems/issue/risks.
• Effective interaction with all levels of management.
• High level of proficiency with productivity tools including Microsoft Office Suite and Web meeting applications.

Nice-to-haves

• Pharmacy Benefit Management (PBM) experience.
• Salesforce.com or similar Customer Relationship Management application experience.
• Previous role in Sales or Account Management or Sales Operations.
• Formal Project Management training and/or certification.
• Data analysis and data integrity experience.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs.
• Confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.