Manager, Software Engineering (Operations)

Social Finance - Seattle, WA

Full-time - Manager

Remote - Seattle, WA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Software Engineering Manager will lead the Operations team in building a cutting-edge technology platform that enhances support systems, including Chatbot and IVR (Interactive Voice Response). This role involves guiding a team of engineers, overseeing the software development lifecycle, and ensuring the delivery of high-quality software solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to fostering a collaborative and innovative work environment.

Responsibilities

• Lead and mentor a team of software engineers, providing guidance and support.
• Define and communicate team objectives and set performance goals.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Identify skill gaps within the team and coordinate training programs.
• Foster a culture of innovation, professional growth, and continuous improvement.
• Oversee the software development lifecycle from requirements gathering to deployment.
• Collaborate with stakeholders to define project scope, goals, and deliverables.
• Create project plans, schedules, and budgets.
• Manage project priorities and resolve conflicts for efficient execution.
• Track and report project progress, identify risks, and implement mitigation strategies.
• Provide technical leadership and promote best practices and code quality.
• Work closely with product managers, designers, and other stakeholders for alignment.
• Foster strong working relationships with cross-functional teams.
• Collaborate with senior leaders to develop strategies for operational excellence.

Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Strong technical background and expertise in software development.
• Proficiency in multiple programming languages, frameworks, and technologies.
• Proven experience as a Software Development Manager or in a technical leadership role.
• Experience managing and leading software development teams.
• Track record of successfully delivering complex software projects.
• Excellent leadership and team management skills.
• Excellent communication and interpersonal skills.
• Experience with technologies such as Kafka, Kubernetes, Datadog, CI/CD, Java/Kotlin, Typescript, Spring Boot, and GraphQL.

Nice-to-haves

• Knowledge of AI and usage of LLMs.
• Expertise in Python.
• Proficient in platform monitoring using tools such as DataDog.
• Understanding of SLOs and SLIs.
• Experience in Kotlin and Java.
• Understanding of database concepts.

Benefits

• Comprehensive and competitive benefits package.