Manager, Software Quality Engineering

About the position

We are passionate about the products we ship. We care about the quality of the product in every aspect. Contribute to giving our customers great product experience. We are the Customer Service Management team, CSM applies predictive intelligence to more effectively route issues, offer insightful recommendations, identify trends, and provide solutions. Predictive intelligence is built on machine learning, allowing CSM to improve and become more effective.

Responsibilities

• Manage a team of quality engineers and provide technical guidance, feedback, and career development.
• Management of departmental resources like recruiting, staffing, mentoring, and enhancing and maintaining a best-of-class quality engineering team.
• Work with developers and Product Managers to design specific testing strategies for features being developed and automate them.
• Drive continuous improvement and innovation initiatives to enhance the reliability and performance of our products and services.
• Partner with cross-functional teams and stakeholders to align on priorities, communicate issues, and utilize best practices.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years of software product quality engineering experience including test planning, implementation and execution.
• 5+ years of experience in a management position for technical teams.
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage and defects.
• Significant hands-on experience in project management and Agile/Scrum product development life cycles.
• Thorough knowledge of performance testing and automation testing.
• Demonstrated management, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment.
• Team-oriented with personal style; highly effective communicator and problem solver.
• Manage multiple priorities while driving resolution and getting results.

Nice-to-haves

• Open to travel – This role might require occasional travel.

Benefits

• Base pay of $143,600 - $251,300, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.