Manager, Solutions Engineering

About the position

Let's be honest - most business software just isn't fun to use. It's clunky. It's complicated. And somehow, it costs a fortune. But what if it didn't have to be that way? At Freshworks, we believe business software should be as easy and delightful as the apps you love in your personal life. That's why we build powerful, intuitive, and refreshingly simple software that helps companies wow their customers and empower their teams - without the headaches. We're growing fast and we're on the lookout for a passionate, people-first leader to join our Solution Engineering team in North America.

Responsibilities

• Lead and mentor a team of Solution Engineers, fostering a culture of growth, trust, and excellence.
• Hire, onboard, and develop top talent to scale with our growing business.
• Build go-to-market strategies, new business and expansion playbooks, and drive cross-functional collaboration.
• Partner closely with Sales to analyze pipeline health, win rates, and customer feedback - then take action.
• Champion customer needs internally, working with Product Managers to influence the roadmap and elevate the voice of the customer.
• Act as a strategic advisor to senior stakeholders, including C-level leaders at customer organizations.

Requirements

• 3+ years leading pre-sales or Solution Engineering teams - ideally in ITSM, ITOM, ITAM, or a closely related space.
• 7-10 years overall industry experience in enterprise SaaS or related domains.
• A natural leader who motivates by example.
• Deep experience engaging with senior IT leaders and CIOs, navigating complex enterprise sales cycles.
• A strong grasp of storytelling in technical demos and solution selling that focuses on value, not just features.
• A tech-savvy collaborator who thrives in high-growth, fast-paced environments.
• Experience building and scaling repeatable pre-sales processes and frameworks.

Benefits

• Competitive compensation and benefits.
• Multiple options for dental, medical, vision, disability and life insurances.
• Equity + ESPP.
• Flexible PTO.
• Flexible spending.
• Commuter benefits.
• Wellness benefits.
• Adoption and parental leave benefits.