Manager, Students and Grads Program Lead

Full-time - Manager

Richmond, VA

About the position

Capital One’s Student & Grad Programs teams are at the forefront of attracting, sourcing, and developing future leaders. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers. We are looking for an exceptional leader to oversee several early career programs and manage a team of associates. These programs support associates, interns and program alumni on their Capital One journey. This role drives program strategy and delivery, including demand planning, rotation, job-specific skill building, competency-based learning and development initiatives. The ideal candidate will have a passion for coaching and developing early career talent and proven experience leading projects and processes in a well-managed way. They should be excited about the opportunity to influence strategic decisions using a data-backed approach. We are looking for team players who are solution-oriented, are comfortable working in some ambiguity, and have effective program / process management, communication, and relationship building skills.

Responsibilities

• Serve as a people leader for ~4 direct reports, empowering and inspiring them to deliver their best work each day, establishing a team environment where each team member feels included and valued, and managing all talent and performance management activities
• Lead the strategic direction for the program, which includes defining team scope and impact, influencing program curriculum and experience, strengthening partner interaction models, and communicating team goals across the organization
• Build relationships with our Accountable Executives and other key stakeholders, including S&G Recruiting, HRBPs and LOB teams
• Partner with business stakeholders to identify and prioritize the best roles and people leaders, aligning to the business needs and enterprise guidelines
• Manage the associate experience from Day 1 onboarding and associate placement throughout the program experience and after graduation; this includes oversight for job family curriculum development and delivery, networking and associate engagement initiatives
• Consult and problem solve across your program team and the broader Students & Grads organization.

Requirements

• High School Diploma, GED or equivalent certification
• At least 4 years of program management, client facing, or consulting experience, or a combination
• At least 1 year of people leadership experience

Nice-to-haves

• Bachelor’s degree or military experience
• At least 2 years of people leadership experience
• At least 5 years of program management, client facing, or consulting experience, or a combination
• At least 3 years of experience in Human Resources or Human Capital Consulting
• Significant experience analyzing metrics, trends, and survey data, and using them to make strategic changes

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)