Manager, Technical Operations Systems & Records

Avelo • Houston, TX

394d

About The Position

On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel," and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading truly! Purpose: Enable safe, excellent, reliable operations by implementing and managing the technical operations software system to provide efficient, cost-effective support for executing the airline's technical operations processes, including records management. Build simplicity, "one-crew" seamless teamwork, and "always getting better" into the implementation and use of the software systems that help our crewmembers save our customers time and money.

Requirements

• Minimum of 3 years' experience performing comparable responsibilities.
• Demonstrated knowledge of AMOS functions, work processes, and use of AMOS software product.
• Experience working in aviation with Aircraft Records.
• Experience working with test, pre-production, and production application environments.
• Software maintenance, operations, and e-Ticket system management/measurement.
• Vendor management and issue resolution.
• Strong critical thinking with an analytical approach to problem solving.
• Demonstrated ability to work through complexity to identify root causes and develop effective and simple solutions.
• Ability to clearly instruct (teach).
• Ability to work cross-functionally, develop relationships and motivate performance.
• Tenacious problem solving and continuous improvement mindset.
• Strong written and verbal communication skills.
• Move throughout the office for extended periods of time (up to 10-12 hours per day).
• Possible travel for training, deployment, or issue resolution.
• Comfortable and casual-dress business environment, with occasional requirement for full business attire for meetings or presentations.

Nice To Haves

• Bachelor's Degree or higher preferred.
• Higher levels of experience with AMOS preferred.

Responsibilities

• Administrate the aircraft maintenance tracking software, AMOS by Swiss AS, including data entry, support, and process improvement.
• Manage the Aircraft Records Department including administration of crewmembers and aircraft records to include development of process and procedures.
• Facilitate the timely, successful deployment of properly configured software applications (AMOS).
• Liaise with software provider, users, and sponsors to develop and execute software deployments.
• Provide timely resolution of actionable software issues and development of plans to address more difficult software application and support issues.
• Effectively interface between users, the company and software vendors assure resolution of near term and longer-term actionable issues.
• Assure the appropriate training and support is made available to the users so they can take full advantage of the functionality the software application offers.
• Assist in the development of training material and delivery.
• Assure selected software is used in an efficient, effective manner and delivers the intended operational benefits to the company.
• Review software use, evaluate efficacy of use and propose actions to improve effectiveness.
• Make recommendations on software purchases and objectives for future development efforts.
• Evaluate proposed options, investigate alternatives, develop solution recommendations.
• Record, maintain, and provide access to digital maintenance records accurately, efficiently, and seamlessly by using AMOS as designed.
• Development of reports, training objectives, materials, new business processes, audit criteria and recommendations.
• Work with Software at all stages including recommendations on purchases, implementation, enhancements, updates, and resolving issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees