Manager

Culver's • Muskego, WI

436d • $37,440 - $47,840

About The Position

The General Manager is responsible for maintaining excellence in guest service and quality control of operations at the restaurant. This role involves overseeing daily operations, managing staff, ensuring compliance with safety and hygiene standards, and driving team performance to meet company goals. The General Manager will also be involved in hiring, training, and motivating the team while managing financial aspects of the restaurant.

Requirements

• At least 4 years of experience in a supervisory position.
• College graduate with a degree in hotel and restaurant management or equivalent experience.
• Certified from a national food safety program.
• Demonstrated ability to effectively organize work and communicate well.

Nice To Haves

• Experience in a fast-paced restaurant environment.
• Knowledge of financial reporting and inventory management.

Responsibilities

• Run shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.
• Ensure guests receive quality products in five minutes or less for in-house orders and four minutes or less for drive-thru orders.
• Monitor and coach team on safety best practices related to the Culver's hazard communication program and workplace safety.
• Empower team to handle guest comments 'the Culver's way.'
• Ensure team is knowledgeable concerning products and guest service.
• Demonstrate and maintain a positive attitude among team members.
• Ensure proper personal hygiene and food safety practices are maintained in the restaurant.
• Display point of purchase (P.O.P.) materials timely according to the current marketing campaign.
• Provide ongoing development of crew chief and shift leader using the management training checklist.
• Maintain an adequate team on each shift to meet labor cost standards.
• Perform daily morning, afternoon, and evening restaurant tours.
• Prepare and review daily reconciliation report against daily control totals from cash register system ensuring accuracy.
• Run financial report, count afternoon drawers, enter drawer pickups and complete daily.
• Ensure team is cross-trained by the training team effectively.
• Help identify and develop candidates for the crew chief position.
• Complete food inventory order accurately, using forecasts and projections based on current restaurant sales.
• Observe and maintain daily inventory levels accurately, based on current restaurant sales.
• Ensure shelf life, rotation of inventory and tempering sheet is maintained.
• Delegate and ensure the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
• Complete end-of-the-month inventory procedures accurately.
• Delegate restaurant and equipment cleaning.
• Direct weekly and monthly odd jobs to team assigning them to daily deployment sheet.
• Demonstrate positive and effective role modeling for all team members through appearance and attitude.
• Attend all manager and team member meetings.

Benefits

• Competitive salary based on qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree