About the position
Responsible for helping CommunityCare achieve membership growth targets by meeting or exceeding goal levels for the retention of enrolled groups and members. The incumbent is responsible for establishing positive business relationships with decision makers and decision influencers at enrolled groups, as well as with producers and consultants associated with enrolled groups. Must be willing to learn and grow into roles of increasing responsibility.
Responsibilities
- Establishing positive business relationships with strategic decision makers and influencers at enrolled groups.
- Coordinates the resolution of a variety of problems involving claims, membership and billing outcomes presented by groups and producers.
- Effectively channels these issues to the appropriate CommunityCare area for the most efficient handling possible.
- Works with sales representatives to create smooth transitions between new group sales and new group implementations.
- Conducts employee meetings at new and enrolled groups.
- Proactively schedules large group annual open enrollment meetings to avoid conflicts.
- Communicates and validates the value of CommunityCare's benefits plans, including compiling specialized reports for groups, producers and consultants.
- Maintains a knowledge of the actuarial and underwriting basis for calculating renewals and renewal options.
- Coordinates a variety of wellness activities and health benefit fairs.
- Works with internal departments to establish changes required to create successful renewal outcomes that are viable for all involved.
- Works with Account Management Team to achieve departmental and team goals.
Requirements
- Strong oral and written communications skills.
- Self-motivated and able to work with minimal supervision.
- Successful completion of a Motor Vehicle Record Check.
- Successful completion of Health Care Sanctions background check.
- Must have a current driver's license and vehicle insurance verification.
- Ability to converse and write fluently in English.
- Must be a proven team player.
Nice-to-haves
- 1-2 years’ experience working in marketing, benefits, health care or customer service preferred.
- Licensed Life and Health insurance agent in state of Oklahoma, or ability to obtain within 45 days after hire date.
