Marketing Compliance Manager

Omada Healthposted about 1 month ago

$142,600 - $178,300/Yr

Full-time • Mid Level

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About the position

Omada Health is a digital care provider that empowers people to achieve their health goals through sustainable behavioral change. Since 2011, Omada has been an industry leader in virtual care, building care programs that people don’t just try, but stick with. We've gained worldwide recognition for evidence-based solutions that help people manage chronic conditions and live healthier lives. We combine the power of technology, human coaching, and data-driven insights to deliver digital healthcare at scale. Omada Health recognizes that exceptional digital healthcare requires a complementary compliance infrastructure to help ensure that care is delivered as promised. This includes ensuring that how we represent ourselves to our future Members is accurate and grounded in facts and comports with healthcare’s complex rules regarding outreach to members and potential members. We also recognize that the best practices of compliance are not static and seek to incorporate the best of others, including consideration of business processes and the ways that artificial intelligence can accelerate our work product.

Responsibilities

Develop a scalable and increasingly automated promotional review process for externally-facing promotional materials.
Work with the Director of Compliance and Privacy to develop operational processes for the investigation of member outreach complaints and audit of outreach processes.
Identify opportunities for scalable/preventive controls on member outreach systems and develop standardized reporting.
Develop and manage marketing compliance training with the Vice President of Compliance and the Legal team.
Onboard, develop, and optimize tools and processes to manage team workload.
Perform periodic risk assessments of regulated functions and operations in the organization.
Contribute to improvements in the eight elements of Omada’s compliance program.

Requirements

5-8+ years of related, applicable experience in promotional review compliance, and/or experience in legal organizations related to marketing compliance in a healthcare context.
Substantive knowledge of regulatory matters related to healthcare and marketing.
Experience with enacting controls and processes based on regulatory requirements.
Excellent communication and stakeholder management skills.
Experience working in a fast-paced, cross-functional environment.

Nice-to-haves

Experience with compliance program elements in areas such as policy and procedure development and management, risk assessment, and training and communications.
Previous experience in a pharmaceutical or medical device company’s promotional review process.