Maximo Renewables - Technical Support Engineer

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

IBM Maximo Renewables is a new product recently launched leveraging Artificial Intelligence to optimize clean energy operations, driving improved performance across solar and wind energy plants. With a mission to help reduce one billion tons of CO₂ emissions. Join us in building a more sustainable future through advanced technology.

Responsibilities

• Assist the deployment of Maximo Renewables edge computing software in clients' network environments remotely.
• Assist in securing data transfers between networks by analyzing and configuring VPNs, firewalls, and other networking components.
• Gain deep familiarity with the Maximo Renewables, particularly around data acquisition from IoT devices and SCADA systems, as well as platform configuration and troubleshooting data-related issues.
• Diagnose and resolve data communication issues across diverse client network setups to maintain reliable and secure data flow.
• Implement and oversee network security measures, ensuring data integrity and protection within client environments.
• Conduct regular evaluations of client network configurations and recommend optimizations for performance and security.
• Troubleshoot and resolve complex technical issues raised by clients.
• Act as an escalation point for technical issues, providing expert guidance and resolution for the operations team.
• Manage basic Azure Cloud infrastructure for client deployments, with a focus on network security and resource optimization.
• Collaborate with internal data engineering and analytics teams to integrate cloud-based solutions and support scalable data architectures.
• Utilize cloud and network monitoring tools to proactively address potential network bottlenecks or quality issues.
• Act as a primary point of contact for client network-related inquiries, ensuring timely and effective communication of network service incidents and requests.
• Collaborate with cross-functional teams to align networking solutions with client requirements and ensure smooth deployment.
• Provide training and guidance to internal teams on network best practices and client-specific configurations.

Requirements

• Bachelor's degree in Computer Science, IT, or a related field (B.Tech in CS/IT, MCA, CCNA preferred).
• 3-5 years in network engineering, with experience in network security, troubleshooting, and data management.
• Knowledge in managing network components such as VPNs, firewalls, and secure data transfer protocols.
• Familiarity with Azure cloud infrastructure, including cloud-based databases and network configurations.
• Strong knowledge of both Windows and Linux server environments.
• Analytical mindset with the ability to interpret complex network data and communicate insights effectively.
• Experience working on large-scale data engineering or analytics projects, with a solid understanding of data architecture, fault-tolerant ETL, and data quality monitoring.

Nice-to-haves

• Experience with Business Intelligence tools (e.g., Looker, Power BI) and relational databases.
• Working knowledge of renewable energy industry operations, IoT, and AI analytics.
• Additional certifications in cloud infrastructure or advanced network security.