Medical Assistant- Temporary

About the position

The Medical Assistant position at Family Health Care Centers of Greater Los Angeles, Inc. is a temporary role focused on providing essential support to patients and healthcare providers. The role involves assisting patients in understanding their healthcare recommendations, performing various patient care functions, managing medical records, and ensuring a smooth patient flow within the clinic. The Medical Assistant will work closely with the medical team to facilitate patient care and maintain compliance with healthcare regulations.

Responsibilities

• Participates with medical/Interdisciplinary team to coordinate and facilitate patient flow and chart management.
• Maintains a positive, self-motivated attitude at all times.
• Performs point of care glucose testing and spot hemoglobin, documents performance of, and results, in EHR.
• Assists with obtaining authorizations for services, ensures all required medical justification is collated and submitted, as needed.
• Escorts patients from the reception area to all patient areas (i.e. consult room, exam room, procedure room, lab draw room, check out).
• Reviews healthcare questionnaire for completeness and ensures any missing information is obtained.
• Notifies treating provider when patients are ready to be seen and expedites smooth patient flow.
• Consistently ensures all patient care areas are kept clean and tidy; changes beds (paper/linen) after each patient encounter, removes soiled linen and ensures clean linen is always available.
• Proactively prepares supplies and equipment for minor procedures.
• Conducts a weekly check of supplies to ensure none are expired.
• Checks all sharps container receptacles on a daily basis and ensures any full containers are replaced.
• Ensures all patient identifying information is HIPAA compliant; removes any patient identifying information and ensures it is scanned into the EHR or placed in the confidential bin for shredding as needed.
• Reports any issues with broken equipment and ensures it is removed and sent for repairs.
• Schedules ordered tests as appropriate.
• Answers telephone calls, explains clinic process, fee schedules, and services to clients.
• Provides general information to caller, and refers calls to the provider when necessary.
• Assists clients in completing the medical history and medical program intake forms, ensuring that the patient understands when obtaining patient signature.
• Reviews patient chart for completeness, errors, signatures and appropriate assembly.
• Measures, records in NextGen and reports vital signs, weight and height in the electronic healthcare record.
• Assists clinicians with medical examinations as needed.
• Makes and documents appropriate referrals and forwards them in a timely manner to the referrals clerk.
• Prepares treatment rooms for examination of patients.
• Cleans and sterilizes instruments.
• Gives injections or treatments, and performs routine laboratory tests.
• Ensures that all necessary equipment are available in the rooms.
• Ensures labs are sent to the correct laboratories, according to the patient insurance.
• Able to cover all departments Pediatrics, Women's health, General medicine.
• Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic tests or calls medical facility or department to schedule patients for tests.
• Checks oxygen tank on a weekly basis.
• Ensures crash cart has been checked on a monthly basis.
• Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
• Responds efficiently and timely to all patient and provider staff needs and inquiries.
• Ensures excellent customer service to all FHCCGLA patients.
• Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
• Handles patient grievances according to FHCCGLA's Policy & Procedure.
• Assists in developing, updates & reviews of FHCCGLA Policies & Procedures as needed.
• Attends mandatory meetings/trainings quarterly and as needed.
• Remains informed of current legal and regulatory changes related to scope of practice.

Requirements

• Certificate in Medical Assisting required.
• Current CPR Certification required to be kept up to date.
• FQHC experience highly preferred.
• Excellent analytical skills and motivation to take initiative.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen, Microsoft Word, and Excel).
• Strong verbal and written communication skills.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to an automobile with a valid California driver's license and state mandated automobile insurance.
• Ability to prioritize workload and work under pressure of deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.

Nice-to-haves

• Ability to speak Spanish preferred.
• Knowledge of various health insurance plans (e.g., My Health LA, PPO's, HMO's, Medicare, Medi-Cal).
• Strong planning and organizational skills.
• Problem analysis and critical thinking skills.

Benefits

• Health insurance coverage.
• Paid time off for holidays and sick leave.