Medical Office Administrator

Full-time - Entry Level

Cary HQ, NC

Educational Services

About the position

The SAS Health Care Center (HCC) is looking for a Medical Office Administrator to join our team! Since 1984, the HCC has proudly delivered the highest quality healthcare, whether managing complex chronic conditions, treating acute illnesses or injuries, or administering routine immunizations. And because we are a family practice, we care for all age groups, from newborns to geriatrics. The Medical Office Administrator provides administrative support to the HCC by utilizing a working knowledge of medical terminology, phone triage, emergency response and medical office procedures.

Responsibilities

• Greet and direct patients, inform nursing staff of patient arrivals, update patient demographic information
• Handle daily patient and provider correspondence, check incoming patient portal appointment requests
• Schedule patient appointments, including specialty and follow-up visits, for a group of multidisciplinary providers
• Manage incoming calls with an understanding of basic triage and use of sound judgment, recognizing when a situation is an emergency and/or that a call needs to be handled by a clinical staff member
• Accurately and completely record and route messages to the correct staff using an electronic health record
• Answer questions based on a thorough understanding of HCC policies, procedures and operations
• Verify SAS health plan coverage/insurance code for all individuals requesting HCC appointments
• Perform other duties, as assigned

Requirements

• High school diploma or equivalent. Coursework related to medical office administration is preferred
• Typically requires four years of recent medical office experience in a primary care office setting
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications
• You're curious, passionate, authentic and accountable

Nice-to-haves

• Knowledge of medical office procedures
• Good communication skills with excellent telephone manner
• Good administrative skills
• Ability to read and write with correct grammar and spelling
• Ability to handle multiple telephone calls which may include emergency situations
• Previous experience with Microsoft Outlook and Teams preferred

Benefits

• Comprehensive medical, prescription, dental and vision plans
• PPO with low annual deductible and copays
• HDHP combined with a health savings account with a contribution from SAS
• Onsite Health Care Center (HQ) that's free to employees and family members enrolled in the PPO plan
• An industry-leading 401k plan
• Generous time away including vacation time, a variety of paid holidays, and U.S. Winter Wellness Break
• Volunteer Time Off, parental leave and unlimited paid sick days
• Generous childcare benefits for all full-time employees