Medical Receptionist

Florida Medical Clinic - Wesley Chapel, FL

Full-time - Entry Level

Wesley Chapel, FL

Ambulatory Health Care Services

About the position

The Medical Receptionist at Florida Medical Clinic's Orthopedics department is responsible for managing front desk operations in a fast-paced environment. This role requires strong multitasking abilities and excellent customer service skills to ensure efficient patient check-in and appointment scheduling while maintaining a welcoming atmosphere.

Responsibilities

• Prepares e-chart prior to patient visits.
• Prints necessary forms including encounter and demographic verification forms.
• Assists traffic at the front window and manages sign-in sheets.
• Schedules appointments and assists with medication refill requests.
• Handles customer requests and needs, including vendor assistance.
• Monitors the lobby for cleanliness and patients in distress.
• Completes patient check-in processes and distributes new patient forms.
• Verifies HIPAA and Privacy signatures are obtained.
• Confirms photo ID and insurance cards are scanned into the system correctly.
• Obtains patient signatures on demographic verification forms at each visit.
• Updates patient demographics and records 'no show' appointments in the system.
• Collects and processes payments, including co-payments and patient balances.
• Balances user journal and prepares cash reconciliation forms.
• Addresses Intergy tasks in a timely manner and answers phones as needed.
• Directs calls to appropriate individuals and takes messages.
• Completes end-of-day processes and prints next day appointment schedules.
• Maintains an organized work area and participates in supply maintenance.

Requirements

• High school graduate or GED equivalent required.
• Minimum 1 year of experience in a similar role required.
• Strong customer service orientation and experience required.
• Excellent telephone and business etiquette.
• Ability to multitask and manage multiple tasks simultaneously.
• Basic computer proficiency.

Benefits

• Employer contributions to HSA high deductible plan.
• Discounts at medical facilities.
• Cigna Open Access OAPIN & OAP plans.
• Incentive-based wellness programs.
• Company-sponsored life insurance with buy-up provisions.
• Dental, vision, long and short-term disability, accident & illness policy options.
• Paid time off and holidays.
• Generous 401K plan with annual 3% employer contribution after one year of employment.