Member Advocate (Spanish-speaking)

$40,061 - $54,101/Yr

Unitus Community Credit Union - Salem, OR

Full-time - Entry Level

Salem, OR

Credit Intermediation and Related Activities

About the position

The Member Advocate (Spanish-speaking) at Unitus Community Credit Union plays a crucial role in providing exceptional service to members by initiating sales, processing transactions, and assisting with account openings and loan applications. This position is integral to fostering a positive member experience and contributing to the credit union's commitment to unparalleled service.

Responsibilities

• Initiate sales and assist members in-person with account openings and loan applications.
• Process routine monetary and non-monetary transactions with a focus on fraud prevention and accuracy.
• Develop knowledge of credit union products and services, as well as internal systems for managing member accounts.
• Collaborate with staff across branches to resolve member inquiries and concerns.
• Exceed sales and service goals with a member-focused approach.

Requirements

• High School diploma or equivalent certificate.
• Minimum of one year of experience in a fast-paced customer service role, assisting customers in person or by phone.
• Strong communication and interpersonal skills, with experience using technology for work tasks.
• Experience in a credit union or bank, particularly with financial services products and cross-selling skills is preferred.
• Ability to be certified through NMLS and as a Notary Public in Oregon/Washington.
• Experience with cash handling is preferred.
• Fluency in Spanish is required.

Nice-to-haves

• Experience in sales is beneficial.

Benefits

• Competitive pay programs
• Above market benefits
• Continuous involvement in the communities served